On Sep 7, 2016, at 5:01 AM, Keith Creasy 
<[email protected]<mailto:[email protected]>> wrote:

Hi everyone.

We are using RT 4.2.7. I think this used to work but now it isn’t. In a query 
like this:

Queue = 'Nimas' AND Priority > 49 AND (  Status = 'new' OR Status = 'open' OR 
Status = 'development' ) AND Due > 0 AND CF.{Type} NOT LIKE ‘Epic’

The “NOT LIKE” operator doesn’t work. I’ve tried it using the Query Builder and 
using Advanced. The “LIKE” operator does work. Does anyone have an idea for 
solving this?


I'm not sure if this means anything but on my screen the single quotes around 
the word Epic are different than the other words that have single quotes.

'development'
vs
‘Epic’

[cid:B1747A7F-2B3B-409D-9B0F-63C79811C7FC@telus]

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 [email protected]<mailto:[email protected]>
🌍 www.internap.com<http://www.internap.com>

---------
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Reply via email to