Okay, I have tried scouring the archives, but haven't found a solution to my problem, although rt-server.fcgi errors is mentioned with other issues.
Here is a summary of the configuration: 1. Originally, a working rt-4.2.10 installation under Ubuntu 14.04. Perl was installed locally and the following put in .bashrc to point to the correct version: PERL_MB_OPT="--install_base \"/home/<user>/perl5\""; export PERL_MB_OPT; PERL_MM_OPT="INSTALL_BASE=/home/<user>/perl5"; export PERL_MM_OPT; 2. Recently upgraded to Ubuntu 16.04.1, and rt stopped working. 3. Was getting the following error in /var/log/apache2/error.log: 'FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds' The command for FastCGIServer in the site config also failed on the command line: /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300 with an error about Perl module dependency. 4. So, after much effort in trying to upgrade the old (local) Perl installation and figuring that it was a Perl issue, I completely disabled/removed the original Perl installation. 5. Installed Perl 5.24.0 via perlbrew and then installed cpanm 6. Set "export RT_FIX_DEPS_CMD=/opt/perl/bin/cpanm" 7. Ran fixdeps. Had to use --force to install Date::Manip, but other than that have a fresh cpan. 8. So clean Perl, and clean cpan. 9. Did a reconfigure of rt-4.2.10 using the revised perlbrew directory, and a 'make install' (Backed up the original directory. Copied over the old RT_SiteConfig.pm over to the new install directory. Checked permissions: root:www-data. 9. Problem is that I am still get the same errors related to rt-server.fcgi. Any guidance as to what might be the issue? advTHANKSance. -- Pavneet Arora m: +1 (647) 406-6843 Waroc Informatik t: +1 (416) 937-9276 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017