On Thu, 2016-09-08 at 11:24 -0400, Pavneet Arora wrote: > Okay, I have tried scouring the archives, but haven't found a solution > to my problem, although rt-server.fcgi errors is mentioned with other > issues. > > Here is a summary of the configuration: > > 1. Originally, a working rt-4.2.10 installation under Ubuntu 14.04. > Perl was installed locally and the following put in .bashrc to point > to the correct version: > > PERL_MB_OPT="--install_base \"/home/<user>/perl5\""; export PERL_MB_OPT; > PERL_MM_OPT="INSTALL_BASE=/home/<user>/perl5"; export PERL_MM_OPT; > > 2. Recently upgraded to Ubuntu 16.04.1, and rt stopped working. > 3. Was getting the following error in /var/log/apache2/error.log: > > 'FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain > running for 30 seconds given 3 attempts, its restart interval has > been backed off to 600 seconds' > > The command for FastCGIServer in the site config also failed on the > command line: > > /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300 > > with an error about Perl module dependency. > 4. So, after much effort in trying to upgrade the old (local) Perl > installation and figuring that it was a Perl issue, I completely > disabled/removed the original Perl installation. > 5. Installed Perl 5.24.0 via perlbrew and then installed cpanm > 6. Set "export RT_FIX_DEPS_CMD=/opt/perl/bin/cpanm" > 7. Ran fixdeps. Had to use --force to install Date::Manip, but other > than that have a fresh cpan. > 8. So clean Perl, and clean cpan. > 9. Did a reconfigure of rt-4.2.10 using the revised perlbrew directory, > and a 'make install' (Backed up the original directory. Copied over > the old RT_SiteConfig.pm over to the new install directory. Checked > permissions: root:www-data. > 9. Problem is that I am still get the same errors related to > rt-server.fcgi. > > Any guidance as to what might be the issue? > > advTHANKSance. > > What are the errors?
-- Nilesh
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