Hello all, The other major problem my boss has with RT is how emailed replies include quoted text/original messages. If four replies come in, each carrying with it the entire conversation history, the web UI showing the ticket very quickly becomes a huge mess. I found a thread from this list that says this feature was released in 4.0, but I don't see the option anywhere. http://www.gossamer-threads.com/lists/rt/users/98679
If it's an option, how would I turn it on? If there's a way to have some cut-off text, like "--reply above this line", below which all text is simply discarded, that would be great too. I'm on 4.2.8, so maybe the feature just got delayed and wound up in a newer version than I have? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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