Hello all,
The other major problem my boss has with RT is how emailed replies include
quoted text/original messages. If four replies come in, each carrying with
it the entire conversation history, the web UI showing the ticket very
quickly becomes a huge mess. I found a thread from this list that says this
feature was released in 4.0, but I don't see the option anywhere.

If it's an option, how would I turn it on? If there's a way to have some
cut-off text, like "--reply above this line", below which all text is
simply discarded, that would be great too. I'm on 4.2.8, so maybe the
feature just got delayed and wound up in a newer version than I have?

Alex Hall
Automatic Distributors, IT department
RT 4.4 and RTIR training sessions, and a new workshop day! 
* Boston - October 24-26
* Los Angeles - Q1 2017

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