On Tue, Sep 20, 2016 at 4:26 PM, Thierry Thelliez <thierry.thelliez.t...@gmail.com> wrote: > Hello, > > Under RT 4.2, is it possible to not automatically create a user from the CC > field?
It is possible to create a user - that has an email address as a "name". RT uses the field "name" to mean username. I just tested it on my 4.2 test system and it works. > We would like that the CCed users receive emails from ticket correspondance > without creating for class user accounts. > > In one email thread from 2015, I saw the reference to a variable: > AutoCreateNonExternalUsers. I am not entirely sure that this is what I > need, but that does not seem to be available in 4.2, correct? AutoCreateNonExternalUsers makes it sound like it auto creates local users - I'm not sure how that applies here. Perhaps that config variable is for an extension or extra module. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017