Hi Alex,

On Thu, Oct 13, 2016 at 3:43 PM, Alex Hall <ah...@autodist.com> wrote:
> Hello list,
> I've made a change to ShowEmailRecord.html. I copied it to
> <rt>/local/html/Ticket, modified it, cleared the mason cache, and restarted
> both FCGI and Nginx. But I can't see my change on the website. Of course,
> this presumes I've correctly followed the chain of includes from the
> ShowTransaction template back to this html file. Did I miss a step?

Note: I've never used the /local/html Mason override.

>From what I understand, I don't think you missed a step.

 I'm on
> Debian, so cleared /opt/rt4/var/mason_data/cache/obj/*. Is there a different
> cache on Debian, even though I'm now running from source and not the
> pre-built packages?

Since you installed from source, there isn't a different location.
Only if you were using a packaged version of RT would the path be
dependent on the package.

However, if you cleared the mason cache at that location, then it is
wrong. You want:

sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete

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