Hello!
I have an RT installation and just found a template that I don't
remember adding, "AlreadyResolved", which reads:
Greetings,
This message has been automatically generated in response to your
email. This ticket has previously been marked as resolved and is
being left in this state. If you feel that your issue is not resolved
to your satisfaction, please reply with the following in the subject
line:
{$Ticket->SubjectTag} Re-Open
NOTE: "Re-Open" and "{$Ticket->SubjectTag()}" are both very
important. Please be sure to check the spelling and spacing, etc.
This sounds EXACTLY like what I want. Does anyone know the source of
this, or how to implement?
Thank you!
--
Best regards,
Steve
Stephen H. Switzer
President & Chief Technical Consultant
st...@sbsroc.com <mailto:st...@sbsroc.com>
*Main:*
*Cell:*
+1 (585) 298-9420 *Ext:* 7001
+1 (585) 202-8312
Support Desk:
supp...@sbsroc.com <mailto:supp...@sbsroc.com>
*Fax:*
+1 (585) 625-0020
This e-mail contains proprietary information some or all of which may be
legally privileged. It is for the intended recipient only. If an
addressing or transmission error has misdirected this e-mail, please
notify the author by replying to this e-mail. If you are not the
intended recipient you must not use, disclose, distribute, copy, print
or rely on this e-mail. The content of this email may contain private
views and opinions, which do not constitute formal disclosure or
commitment unless specifically stated. We do not enter into legally
binding agreements via email.
<http://www.sbsroc.com>
<https://plus.google.com/+SwitzerBusinessSolutionsLLCRochester>
<https://www.facebook.com/sbsolutions>
<https://www.linkedin.com/company/switzer-business-solutions-llc>
<https://twitter.com/sbsroc>
The ASCII Group Xorcom Certified Dealer
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
