I'm more confused the more I look at my configuration files problem.
According to my system configuration page, RT is loading four files:,, RT_SiteConfig.d/, and
RT_SiteConfig.d/ It is simply ignoring and, which are the most vital of the four. I've run perl
-c on all four files, and all of them come back with no errors. What might
cause RT to skip two files like this? If the files are invalid somehow,
where would I find that out? /var/log/messages is reporting only the
expected warning about my WebDomain being incorrect, but nothing about any
files failing to load or invalid directives anywhere. I now know the source
of my problem, but have no idea how I might fix it. Has anyone ever seen
this before?

Alex Hall
Automatic Distributors, IT department
RT 4.4 and RTIR training sessions, and a new workshop day!
* Boston - October 24-26
* Los Angeles - Q1 2017

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