Sorry, but can you clarify "run FCGI by hand"? Currently, I run spawn-fcgi
to specify the address, port, and location of the RT FCGI server. All that
gives me is a success or error message on initial start, but any subsequent
errors don't seem to be logged anywhere. This is the only way I know to get
the FCGI server running. How do you do it? I'd love a way that would give
me more information. Thanks.

On Mon, Oct 31, 2016 at 4:29 PM, Kenneth Marshall <> wrote:

> On Mon, Oct 31, 2016 at 04:17:11PM -0400, Alex Hall wrote:
> > Hi all,
> > Thanks for the responses, it's partially working. When I use my
> >, the server refuses to start, yet I have no errors.
> Running
> > it through Perl's checker reveals only:
> >
> > Name "RT::Logger" used only once: possible typo at at
> line 31
> >
> > Perl says everything else is fine. I pulled the single function I wanted
> to
> > modify out of the original (ParseTicketId) and left it alone,
> > except for changing \s+ to \s* in the "if (my $@captures" line. As usual,
> > any errors that might be generated are going who knows where, so I'm not
> > sure where to start looking. As I said, Perl thinks this is fine save
> that
> > warning, but RT definitely doesn't. Any thoughts? Here's the file:
> >
> Hi Alex,
> Try running the fcgi process by hand and look for any errors. Sometimes,
> the one function you pull has dependencies on other function in the file
> which means that they would need to be in the new file as well. Running
> it by hand gave a useful error for me.
> Regards,
> Ken

Alex Hall
Automatic Distributors, IT department
RT 4.4 and RTIR training sessions, and a new workshop day!
* Los Angeles - Q1 2017

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