Hi Alex,
You may need to add the following to the end of your Email_Local.pm
file:
1;
Best Regards
Martin
On 2016-10-31 20:17, Alex Hall wrote:
Hi all,
Thanks for the responses, it's partially working. When I use my
Email_Local.pm, the server refuses to start, yet I have no errors.
Running it through Perl's checker reveals only:
Name "RT::Logger" used only once: possible typo at Email_Local.pm at
line 31
Perl says everything else is fine. I pulled the single function I
wanted to modify out of the original Email.pm (ParseTicketId) and left
it alone, except for changing \s+ to \s* in the "if (my $@captures"
line. As usual, any errors that might be generated are going who knows
where, so I'm not sure where to start looking. As I said, Perl thinks
this is fine save that warning, but RT definitely doesn't. Any
thoughts? Here's the file:
use strict;
use warnings;
no warnings qw(redefine);
package RT::Interface::Email;
#Takes a string and searches for [subjecttag #id]
#Returns the id if a match is found. Otherwise returns undef.
sub ParseTicketId {
my $Subject = shift;
my $rtname = RT->Config->Get('rtname');
my $test_name = RT->Config->Get('EmailSubjectTagRegex') ||
qr/\Q$rtname\E/i;
# We use @captures and pull out the last capture value to guard
against
# someone using (...) instead of (?:...) in $EmailSubjectTagRegex.
my $id;
if ( my @captures = $Subject =~ /\[$test_name\s*\#(\d+)\s*\]/i ) {
$id = $captures[-1];
} else {
foreach my $tag ( RT->System->SubjectTag ) {
next unless my @captures = $Subject =~
/\[\Q$tag\E\s+\#(\d+)\s*\]/i;
$id = $captures[-1];
last;
}
}
return undef unless $id;
$RT::Logger->debug("Found a ticket ID. It's $id");
return $id;
}
On Mon, Oct 31, 2016 at 12:18 PM, Nilesh <m...@nileshgr.com> wrote:
To extend you should either add code in Email_Local.pm or
Email_Overlay.pm. If you name it as Email.pm then you have to copy
all code from existing module and modify it.
I'm not sure about differences between Overlay and Local but I think
that difference is for OO vs adding some functionality.
--
Nilesh
On 31-Oct-2016 9:45 PM, "Matt Zagrabelny" <mzagr...@d.umn.edu>
wrote:
Hi Alex,
On Mon, Oct 31, 2016 at 11:09 AM, Alex Hall <ah...@autodist.com>
wrote:
Hey list,
How would I override /opt/rt4/lib/RT/Interface/Email.pm [1]?
Overlays.
https://docs.bestpractical.com/rt/4.4.1/RT/StyleGuide.html#EXTENDING-RT-CLASSES
[2]
It looks like there is also an outdated wiki article:
https://rt-wiki.bestpractical.com/wiki/ObjectModel [3]
-m
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training [4]
* Los Angeles - Q1 2017
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training [4]
* Los Angeles - Q1 2017
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
Links:
------
[1] http://l.pm
[2]
https://docs.bestpractical.com/rt/4.4.1/RT/StyleGuide.html#EXTENDING-RT-CLASSES
[3] https://rt-wiki.bestpractical.com/wiki/ObjectModel
[4] https://bestpractical.com/training
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
