Hello, I was wondering if anyone could push me in the right direction, or help me understand why the message "Queue could not be loaded" pops up when I try to:
1. create an incident in RTIR tab 2. do scripted action by email or ip address in RTIR/Tools I saw on a thread that I should to reinstall "Text::Iconv", but I'm not sure exactly how to or what that is. If anyone could be of assistance, that would be amazing! Thank you! CONFIDENTIALITY NOTICE: The information contained in this email-along with any attachments-may contain privileged and confidential information that is exempt from public disclosure, including individual health information which is protected by federal and state privacy laws. This transmission is intended solely for the review and use of the intended recipient. If you are not the intended recipient, you are notified that any review, use, dissemination, or duplication is strictly prohibited by law. If you have received this email in error, please report it to the sender and permanently destroy all copies of the original message.
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