I was reading in the blog about the shortcuts and the global ones work in our 
instance , however when I look at search results there is no "highlight" on the 
"selected ticket" like shown on the search results page on the blog post


so the keyboard shortcuts aren't working

Is this browser specific or is there a setting we need to enable?

Susanne Vuksic

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Los Angeles - January 9-11 2017

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