I am under the impression from the docco that RT_Config ForwardFromUser=1 should remove the subject tag, but it isn't removed if i forward a requestor's correspondence (or maybe all email UI correspondence) - it uses the full subject of the requestor's correspondence that naturally includes the tag. It looks like the docco should say "does not add a subject tag", since correspondence made from the web UI does not have the tag.

Forwarding correspondence sets the "reply-to" header, so replies still go to the RT queue. not to the user.

The danger is that someone forward a mail out of RT, but then all the replies go back into RT and hence to the requestor, which is probably undesirable, as the message is forwarded out of RT.

Adding the following to both global forward templates solves this

Subject: { $Ticket->Subject }
Reply-To: { $ForwardTransaction->CreatorObj->EmailAddress }

did i miss something, or misunderstand something?




Richard Wood (Woody)
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