I have customers with hundreds of employees, and a few of them submit
tickets. With RT and RTIR, what's the best way to allow a customer to
log in and see tickets in both RT and RTIR that users in their company
have submitted? Can I set it up per department as well?
I've looked into the custom roles idea, but I'm just not grasping the
concept. Can someone give me a complete example?
Thank you!
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Steve
Stephen H. Switzer
President & Chief Technical Consultant
st...@sbsroc.com
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RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
