I have customers with hundreds of employees, and a few of them submit
tickets. With RT and RTIR, what's the best way to allow a customer to
log in and see tickets in both RT and RTIR that users in their company
have submitted? Can I set it up per department as well? 

I've looked into the custom roles idea, but I'm just not grasping the
concept. Can someone give me a complete example? 

Thank you!

Best regards,

Stephen H. Switzer 
President & Chief Technical Consultant 


+1 (585) 298-9420   EXT: 7001
+1 (585) 202-8312 

Support Desk:

+1 (585) 625-0020 

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