We just went live with RT 4.4.1 and it seems that LDAP authentication is failing.
It has now died 2 days in a row, at approximately the same time. The RT log is showing the following error: 2819] [Mon Nov 21 21:10:28 2016] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_INVALID_CREDENTIALS 49 (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:678) This seems like a generic LDAP error, and it's not pointing us to a specific issue. The user that we are binding with is a user that was in-use on our RT 3.8.X environment that hadn't had an issue in years (3?). Restarting apache resolves the immediate issue, but clearly there is something else going on that we should be able to fix permanently. Anyone have any ideas on where to look? This didn't come up in our testing, but I don't believe we had the volume of credential testing that we do in prod. Any help would be great! P.S. The LDAP server is a Microsoft Active Directory server. This same server was being used for ExternalAuth extension in 3.8. Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
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