Hi all, We just ran into a situation I expect to happen somewhat frequently. A graphics worker was CC-ed on a customer service ticket. Graphics would be overwhelmed with useless information if we gave them access to the Customer Service queue, and CS people don't care about graphics. But sometimes, queues do need to cross like this. Of course, Mr. Graphics couldn't view the ticket because it was a CS ticket, even though he'd been CC-ed and even gotten an email about it.
What I'd like to do is grant ticket viewing rights to anyone CC-ed into a ticket, regardless of group membership. Is that possible to do? I know we could make teams or temporary groups, but I'd prefer an automated solution that doesn't require even more work from a staff who are only grudgingly using the new ticket system to begin with. :) Thanks for any help. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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