Please disregard the below email. The Graphics guy had been one-time CC-ed, not permanently CC-ed, and no one realized it until just now. Sorry for the pointless message. I do need to find a way to turn one-time CC into permanent, for just this reason.
On Fri, Nov 25, 2016 at 3:45 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > We just ran into a situation I expect to happen somewhat frequently. A > graphics worker was CC-ed on a customer service ticket. Graphics would be > overwhelmed with useless information if we gave them access to the Customer > Service queue, and CS people don't care about graphics. But sometimes, > queues do need to cross like this. Of course, Mr. Graphics couldn't view > the ticket because it was a CS ticket, even though he'd been CC-ed and even > gotten an email about it. > > What I'd like to do is grant ticket viewing rights to anyone CC-ed into a > ticket, regardless of group membership. Is that possible to do? I know we > could make teams or temporary groups, but I'd prefer an automated solution > that doesn't require even more work from a staff who are only grudgingly > using the new ticket system to begin with. :) Thanks for any help. > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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