Hi, We are using RT 4.2.12. We noticed that the indexation stopped working. When trying to run the indexer manually, I would get:
[11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer line 216. (/opt/rt4/sbin/rt-fulltext-indexer:216) [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer line 222. (/opt/rt4/sbin/rt-fulltext-indexer:222) [11238] [Wed Jan 11 19:53:56 2017] [critical]: Attachment 32267 cannot be indexed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer line 254. (/opt/rt4/sbin/../lib/RT.pm:389) Attachment 32267 cannot be indexed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer line 254. I re-ran the command by limiting the number of transaction: /opt/rt4/sbin/rt-fulltext-indexer --limit 2 That ran without error and now running the command without --limit parameter also runs with no errors. Unfortunately the index is not working either. Is there a way to delete and recreate the index? Or is it something else I should try? Thanks in advance, -- *François MEEHAN* IT Administrator | Administrateur TI *VuWall Technology, Inc.* <http://vuwall.com> *Tel:* +1 514-505-4436 *Skype:* VuWall-Support *Visit us at ISE 2017, Booth: 11-R146, February 7-10.Get your free invite here using code: 915647 <https://vuwall.com/ise2017>*