On Wed, 11 Jan 2017 15:17:53 -0500 François Meehan <fmee...@vuwall.com> wrote: > We are using RT 4.2.12. We noticed that the indexation stopped working. > When trying to run the indexer manually, I would get: > > [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute > failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer > line 216. (/opt/rt4/sbin/rt-fulltext-indexer:216) > [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute > failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer > line 222. (/opt/rt4/sbin/rt-fulltext-indexer:222) > [11238] [Wed Jan 11 19:53:56 2017] [critical]: Attachment 32267 cannot be > indexed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer > line 254. (/opt/rt4/sbin/../lib/RT.pm:389) > Attachment 32267 cannot be indexed: MySQL server has gone away at > /opt/rt4/sbin/rt-fulltext-indexer line 254.
This is likely due to a too-low `max_allowed_packet` in your MySQL configuration. Try bumping it higher and re-running the indexer. - Alex
