Hello, I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having specifically. I have not modified any scrips from default. Have one queue that is in use "Incident Reports', with the addresses incid...@rt.mydomain.com and incident-comme...@rt.mydomain.com configured in /etc/aliases, any response to the autogenerated emails or new emails to sent to incid...@rt.mydomains.com are showing bounces.
I will include as much information as I have seen asked for in other posts. /etc/aliases <snip> # See man 5 aliases for format incident: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com"; incident-comments: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action comment --url https://rt.mydomain.com"; Bounce message: <snip> >From MAILER-DAEMON Thu Jan 19 22:11:35 2017 Return-Path: <> X-Original-To: jayson Delivered-To: jay...@rt.mydomain.com Received: by rt.mydomain.com (Postfix, from userid 33) id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST) Content-Type: multipart/mixed; boundary="----------=_1484885495-18000-19" Content-Transfer-Encoding: binary MIME-Version: 1.0 X-Mailer: MIME-tools 5.508 (Entity 5.508) To: jay...@rt.mydomain.com Precedence: bulk Subject: RT Bounce: From: incid...@rt.mydomain.com Date: Thu, 19 Jan 2017 22:11:35 -0600 Message-Id: <20170120041135.aef0a140...@rt.mydomain.com> This is a multi-part message in MIME format... ------------=_1484885495-18000-19 Content-Type: text/plain; charset="UTF-8" Content-Disposition: inline Content-Transfer-Encoding: binary RT thinks this message may be a bounce ------------=_1484885495-18000-19-- </snip> mail log from rt server Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from mail-yw0-f180.google.com[209.85.161.180] Jan 19 22:21:26 rt postfix/smtpd[18877]: 05F14140AAD: client= mail-yw0-f180.google.com[209.85.161.180] Jan 19 22:21:26 rt postfix/cleanup[18881]: 05F14140AAD: message-id=<CAM32JiToL_cmdW72=D-_PPu_zfHR7UbcNCvF8NEt=bKkYm8 w...@mail.gmail.com> Jan 19 22:21:26 rt postfix/qmgr[13852]: 05F14140AAD: from=< jay...@private.com>, size=2522, nrcpt=1 (queue active) Jan 19 22:21:26 rt postfix/smtpd[18877]: disconnect from mail-yw0-f180.google.com[209.85.161.180] Jan 19 22:21:26 rt postfix/local[18882]: 05F14140AAD: to=< incid...@rt.mydomain.com>, relay=local, delay=0.93, delays=0.56/0.02/0/0.35, dsn=2.0.0, status=sent (delivered to command: /opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com </snip> RT Mail gate test from commandline: root@rt:/opt/rt4/etc# cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue 'Incident Reports' --url http://rt.mydomain.com /opt/rt4/bin/rt-mailgate: temp file is '/tmp/CWFzDoGg58/O86pl2Sf7i' /opt/rt4/bin/rt-mailgate: connecting to http://rt.mydomain.com/REST/1. 0/NoAuth/mail-gateway not ok - Message is a bounce </snip> RT_SiteConfig.pm: use utf8; Plugin('RT::IR'); Plugin('RT::Extension::ResetPassword'); Set( $rtname, 'mydomain.com'); Set( $Organization, 'rt.mydomain.com <http://rt.mydsomain.com>'); Set( $Timezone, 'US/Central'); Set( $WebDomain, 'rt.mydomain.com <http://rt.reyesautomotive.com>'); Set( $WebPort, 443); Set( $WebPath, ''); Set($CorrespondAddress, 'incid...@rt.mydomain.com <incid...@rt.reyesautomotive.com>'); Set($CommentAddress, 'incident-comme...@rt.mydomain.com <incident-comme...@rt.reyesautomotive.com>'); Set($LogToFile, 'debug'); Set($LogToFileNamed, "rt.log"); #log to rt.log Set($LogDir, '/opt/rt4/var/log'); #Set($RTAddressRegexp,qr{^(?:incident(?:-comment|-comments| )\@rt\.mydomain\.com)$}i); Set($OwnerEmail, 'jayson'); Set($LoopsToRTOwner, 1); # You must install Plugins on your own, this is only an example # of the correct syntax to use when activating them: # Plugin( "RT::Authen::ExternalAuth" ); rt.log [18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289) [18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289) [18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) [18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) [18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxaqc_eb9lbqdlzgts...@mail.gmail.com> ) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506) [18000] [Fri Jan 20 04:29:36 2017] [crit]: RT Bounce: Test: RT thinks this message may be a bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:698)
