Dunno if this helps or not, but maybe the bounce is due to it detecting a loop?
[18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxaqc_eb9lbqdlzgts...@mail.gmail.com <mailto:kxaqc_eb9lbqdlzgts%2...@mail.gmail.com> > ) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506) Try and take a look at /opt/rt4/lib/RT/Interface/Email.pm around the line numbers reported. Not suggesting you change anything, looking might give you a few clues… You didn’t specify a version – this is what I see in 4.2.12. <snip> #if it's from a postmaster or mailer daemon, it's likely a bounce. #TODO: better algorithms needed here - there is no standards for #bounces, so it's very difficult to separate them from anything #else. At the other hand, the Return-To address is only ment to be #used as an error channel, we might want to put up a separate #Return-To address which is treated differently. #TODO: search through the whole email and find the right Ticket ID. <snip> <snip> Checks the message to see if it's a bounce, if it looks like a loop, if it's autogenerated, etc. Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo", "Status message", "This message appears to be a loop (boolean)" ); <snip> <snip> # send mail to the sender if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) { $SquelchReplies = 1; $ErrorsTo = $owner_mail; } # Warn someone if it's a loop, before we drop it on the ground if ($IsALoop) { $RT::Logger->crit("RT Received mail (".$args{MessageId}.") from itself."); #Should we mail it to RTOwner? if ( RT->Config->Get('LoopsToRTOwner') ) { MailError( To => $owner_mail, Subject => "RT Bounce: ".$args{'Subject'}, Explanation => "RT thinks this message may be a bounce", MIMEObj => $args{Message} ); } #Do we actually want to store it? return ( 0, $ErrorsTo, "Message Bounced", $IsALoop ) unless RT->Config->Get('StoreLoops'); } <snip> Anyway, just a thought. If it is a bounce loop, might be related to SSL/certificates? Regards, Brett From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jayson Antillon Sent: Friday, 20 January 2017 3:34 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT Bounces Hello, I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having specifically. I have not modified any scrips from default. Have one queue that is in use "Incident Reports', with the addresses incid...@rt.mydomain.com <mailto:incid...@rt.mydomain.com> and incident-comme...@rt.mydomain.com <mailto:incident-comme...@rt.mydomain.com> configured in /etc/aliases, any response to the autogenerated emails or new emails to sent to incid...@rt.mydomains.com <mailto:incid...@rt.mydomains.com> are showing bounces. I will include as much information as I have seen asked for in other posts. /etc/aliases <snip> # See man 5 aliases for format incident: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com"; incident-comments: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action comment --url https://rt.mydomain.com"; Bounce message: <snip> >From MAILER-DAEMON Thu Jan 19 22:11:35 2017 Return-Path: <> X-Original-To: jayson Delivered-To: jay...@rt.mydomain.com <mailto:jay...@rt.mydomain.com> Received: by rt.mydomain.com <http://rt.mydomain.com> (Postfix, from userid 33) id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST) Content-Type: multipart/mixed; boundary="----------=_1484885495-18000-19" Content-Transfer-Encoding: binary MIME-Version: 1.0 X-Mailer: MIME-tools 5.508 (Entity 5.508) To: jay...@rt.mydomain.com <mailto:jay...@rt.mydomain.com> Precedence: bulk Subject: RT Bounce: From: incid...@rt.mydomain.com <mailto:incid...@rt.mydomain.com> Date: Thu, 19 Jan 2017 22:11:35 -0600 Message-Id: <20170120041135.aef0a140...@rt.mydomain.com <mailto:20170120041135.aef0a140...@rt.mydomain.com> > This is a multi-part message in MIME format... ------------=_1484885495-18000-19 Content-Type: text/plain; charset="UTF-8" Content-Disposition: inline Content-Transfer-Encoding: binary RT thinks this message may be a bounce ------------=_1484885495-18000-19-- </snip> mail log from rt server Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from mail-yw0-f180.google.com <http://mail-yw0-f180.google.com> [209.85.161.180] Jan 19 22:21:26 rt postfix/smtpd[18877]: 05F14140AAD: client=mail-yw0-f180.google.com <http://mail-yw0-f180.google.com> [209.85.161.180] Jan 19 22:21:26 rt postfix/cleanup[18881]: 05F14140AAD: message-id=<CAM32JiToL_cmdW72=D-_PPu_zfHR7UbcNCvF8NEt=bkkym8...@mail.gmail.com <mailto:bkkym8...@mail.gmail.com> > Jan 19 22:21:26 rt postfix/qmgr[13852]: 05F14140AAD: from=<jay...@private.com <mailto:jay...@private.com> >, size=2522, nrcpt=1 (queue active) Jan 19 22:21:26 rt postfix/smtpd[18877]: disconnect from mail-yw0-f180.google.com <http://mail-yw0-f180.google.com> [209.85.161.180] Jan 19 22:21:26 rt postfix/local[18882]: 05F14140AAD: to=<incid...@rt.mydomain.com <mailto:incid...@rt.mydomain.com> >, relay=local, delay=0.93, delays=0.56/0.02/0/0.35, dsn=2.0.0, status=sent (delivered to command: /opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url https://rt.mydomain.com </snip> RT Mail gate test from commandline: root@rt:/opt/rt4/etc# cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue 'Incident Reports' --url http://rt.mydomain.com /opt/rt4/bin/rt-mailgate: temp file is '/tmp/CWFzDoGg58/O86pl2Sf7i' /opt/rt4/bin/rt-mailgate: connecting to http://rt.mydomain.com/REST/1.0/NoAuth/mail-gateway not ok - Message is a bounce </snip> RT_SiteConfig.pm: use utf8; Plugin('RT::IR'); Plugin('RT::Extension::ResetPassword'); Set( $rtname, 'mydomain.com <http://mydomain.com> '); Set( $Organization, 'rt.mydomain.com <http://rt.mydsomain.com> '); Set( $Timezone, 'US/Central'); Set( $WebDomain, 'rt.mydomain.com <http://rt.reyesautomotive.com> '); Set( $WebPort, 443); Set( $WebPath, ''); Set($CorrespondAddress, 'incid...@rt.mydomain.com <mailto:incid...@rt.reyesautomotive.com> '); Set($CommentAddress, 'incident-comme...@rt.mydomain.com <mailto:incident-comme...@rt.reyesautomotive.com> '); Set($LogToFile, 'debug'); Set($LogToFileNamed, "rt.log"); #log to rt.log Set($LogDir, '/opt/rt4/var/log'); #Set($RTAddressRegexp,qr{^(?:incident(?:-comment|-comments|)\@rt\.mydomain\.com)$}i); Set($OwnerEmail, 'jayson'); Set($LoopsToRTOwner, 1); # You must install Plugins on your own, this is only an example # of the correct syntax to use when activating them: # Plugin( "RT::Authen::ExternalAuth" ); rt.log [18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289) [18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289) [18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) [18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) [18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=kxaqc_eb9lbqdlzgts...@mail.gmail.com <mailto:kxaqc_eb9lbqdlzgts%2...@mail.gmail.com> > ) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506) [18000] [Fri Jan 20 04:29:36 2017] [crit]: RT Bounce: Test: RT thinks this message may be a bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:698)
