Joe - Have you tried this plugin yet? https://metacpan.org/pod/RT::Extension::MoveRules
I'm looking at it to control ticket flow, but it might do what you need. IT says its for version 3.8 though so I'm unsure if it will work on 4.4.x Stephen Cena Senior Systems Administrator Quality Vision International, Inc. Phone: (585) 544-0450 x300 To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-gene...@qvii.com To report email issues: postmas...@qvii.com ---------------------------------------------------------------------- Message: 1 Date: Mon, 23 Jan 2017 06:50:27 -0500 From: Joe Kirby <ki...@umbc.edu> To: rt-users <rt-users@lists.bestpractical.com> Subject: [rt-users] Previous ticket info on Queue Change Message-ID: <2337c535-588d-4701-9614-9b03bebac...@umbc.edu> Content-Type: text/plain; charset="us-ascii" I want to move a ticket from queue A to queue B.\ I have 2 custom fields on queue B; 1 for queue name and 1 for queue number I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from. I have been searching the documentation with little success. I know the sis probably easy for perl folks, which I am not unfortunately, and in the past I have ben successful when I can see an example Can someone share if this is possible and do you have an example Thanks in advance Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
