I want to move a ticket from queue A to queue B.\ I have 2 custom fields on queue B; 1 for queue name and 1 for queue number
I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from. I have been searching the documentation with little success. I know the sis probably easy for perl folks, which I am not unfortunately, and in the past I have ben successful when I can see an example Can someone share if this is possible and do you have an example Thanks in advance Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
