----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; [EMAIL PROTECTED]
Sent: Monday, November 24, 2008 6:08 PM
Subject: Tata Sky alloted Add-on Educational Pack without demand; Dozing
customers
Nov 24, 2008
To
TATA SKY'
SUB: KINDLY DISCONTINUE THE PAID ADD ON EDUCATIONAL PACK NEVER DEMANDED BY
ME. IS IT TO EARN RS. 30/- PER MONTH ADDITIONALLY.
Sir,
Please kind enough to the customer. As I have not availed the Add on Package.
So, why the packages have been alloted to the customers without demand. Kindly
play the friendly game. My Account still shows Minus of Rs. 2500/- whereas I
had paid the amount on 21st Nov. 2008. Your customer care does not pick the
telephone numbers. The drama to Press 1 for English language, Press 2 for Hindi
and Press 3 for Punjabi ends with the intimation that you have not pressed any
one within 5 seconds. The clear-cut method of dozing the customer.
Kindly be friendly to the customer for God Sake.
Yours truly,
Rajneesh Madhok
----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; [EMAIL PROTECTED]
Sent: Monday, November 24, 2008 11:41 AM
Subject: RUDE BEHAVIOUR BY TATA SKY SERVICE ENGINEER.
November 24, 2008
To
Tata Sky
Honourable Madam,
This is with reference to our conversation yesterday. It is really sad that the
cusotmer will be so rudely behaved by the staff for his no fault. What is my
fault. Whether on the day of installation of Tata Sky connection at my home it
was not the responsibility of the Service Engineer to settle the date and time
of installation of Tata Sky connection. Whether I can not move out from my home
to attend other engagements. Whether Service Engineer finalized the date and
time of working previously, if not then whether I have got the initution that
today the Service Engineer will come to get the installation. Whether I am
bound that the Service Engineer has been in my town for another engagement so I
should reach home on the spot to receive him and get his dictation. Why the
Service Engineer is misbehaving with me. What is my fault. Whether I have
harmed TATA SKY to get the TATA SKY connection. Kindly specify.
I got a call from you yesterday from +918022163000. The details of the faults
had been discussed by you and it was intimated to you that the location of the
installed Dish is not right and you agreed to my plea. Today I got a call from
+9198143-35305. The called person argued with me and telling me that it is your
fault as the Dish had been installed in the presence of other family members. I
said when I had already told you that the location should be finalized in my
presence then why did not you wait for my arrival. The calling person behaves
rudely and told me that we shall charge Rs. 350/- as shifting charges. I said
that the fault is yours then why should I pay. He told that if you will not pay
we shall charge the installation charges from your account and debit the
balance with said account. Madam as it is not my fault so I am not ready to pay
even a single pie.
If Tata Sky don't like to settle the dispute due to its DEFICIENCY IN SERVICE
then I shall have to file the case under Consumer Protection Act, 1986.
Yours truly,
Rajneesh Madhok
----- Original Message -----
From: rajneesh madhok
To: [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Sent: Saturday, November 22, 2008 10:28 PM
Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/-
From: RAJNEESH
MADHOK, Nov
22, 2008
(Registered Member CORE- Consumer Online Resource & Empowerment Centre & Anti-
Corruption
Bureau)
B-XXX/63, NEHRU NAGAR, ST.NO. 2,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH: 01824-262569 (O), 268210 (R),094173-06415
TELE-FAX: 01824-262569, E-MAIL: [EMAIL PROTECTED]
To
Tata Sky
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India
Phone: +91 (22) 6613 3000
Fax: +91 (22) 6613 3030
Email:[EMAIL PROTECTED]
Website: www.tatasky.com
TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY DISPLAYS
MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO [EMAIL
PROTECTED] RETURN UNDILIVERED A GREAT HIGH HANDEDNESS.
Customer I.D. No. 1024565093
My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing
that I made a blunder taking TATA Sky Service. As I had been using VSNL ( Tata
Indicom Dial up service) from the last 8-10 years so due to the reputation I
got in to the trap.
I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy
Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara
Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru Nagar, St.
No. 2, Railway Road, Phagwara.
There is no process absolutely defined for new connection. You don't know what
to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice no, 3080
dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. 21/11/2008. What to
do with the set top box after paying RS. 3800/- the discount of Rs. 200/- for
the scheme of Rs. 3999/-. On my request the request was registered with Tata
Sky Service Centre to enable the installation.
On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will
contact to confirm work time.
On 22nd Nov 2008 the Service Engineer from No. 98143-35305 called me that we
are coming to install the DTH Tata Sky connection at your house. I said Sir, I
am at Ludhiana at present and it would be better if the said unit be installed
in my presence as I shall be available to view the location of installation.
Any how the service Engineer reached our house and get it installed. There are
pixellation problems. But not to care. I called the seller of the instrument to
get the problem rectified and get my voucher recharged but only lip promises he
made neither charged the voucher nor get the pixellation problems removed. If
there is a kitch pich then why to shell out Rs. 4000/- to get mental harassment
why not to use normal Cable. Though it gives poor services as compare to cable
specially in rainy season as I had heard but the service will be so poor I have
never thought.
At initial stage as I had purchased Super Family + plus pack for Rs. 2500/-+
Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of the
channels are not being telecasted. Some of the important channels are not being
telecasted after paying for the maximum amount demanded by the dealer. This is
totally ridiculous.
Kindly look in to the matter & Oblige,
Yours truly,
Rajneesh Madhok
[Non-text portions of this message have been removed]
