The better concerned P/A is actually TRAI. Defer case under CPA, you dont seem adequately prepared for it as yet.
A good group to discuss such matters on is "india-gii" which is a mailing list run by Dr Arun Mehta (use google to locate it) or try this email ID to subscribe. "[EMAIL PROTECTED]" --- In [email protected], Manoj Pai <[EMAIL PROTECTED]> wrote: > > You should file a complain with the Secretary, Ministry of Information & Broadcasting, A Wing Shastri Bhavan, New Delhi - 110 001. > > Please provide full details, but do not make your complain letter longer than two pages. Please also provide your email id and cell phone number. > > If they dont act upon your complain within 3 months, follow it up with an RTI Application with the CPIO of I&B. > > Best wishes > > Manoj Pai > > --- On Mon, 11/24/08, Victor Cooper <[EMAIL PROTECTED]> wrote: > From: Victor Cooper <[EMAIL PROTECTED]> > Subject: Re: [rti_india] Tata Sky looting customers and don't care for their representations > To: [email protected] > Date: Monday, November 24, 2008, 7:20 PM > > > > > > > > > > > > I too had similar problems. Tata kept debiting me Rs. 60 per month for packages I never asked for. They also cheated on the number of days. Finally, I got fed up and booted them. I am back to good old cable. > > > > --- On Mon, 11/24/08, rajneesh madhok <rajneesh_madhok@ yahoo.com> wrote: > > > > From: rajneesh madhok <rajneesh_madhok@ yahoo.com> > > Subject: [rti_india] Tata Sky looting customers and don't care for their representations > > To: antibriberycampaign @yahoogroups. com, DailySouthAsian@ yahoogroups. co.uk, [EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ups.co.in, [EMAIL PROTECTED] com, "Karamyog" <[EMAIL PROTECTED] s.com>, LoksattaUttarprades [EMAIL PROTECTED] com, [EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ps.com, rti4empowerment@ yahoogroups. com, [EMAIL PROTECTED] .com > > Date: Monday, November 24, 2008, 5:19 AM > > > > > > ----- Original Message ----- > > From: rajneesh madhok > > To: TATA SKY ; nodalofficerpunjab@ tatasky.com > > Sent: Monday, November 24, 2008 6:08 PM > > Subject: Tata Sky alloted Add-on Educational Pack without demand; Dozing customers > > > > Nov 24, 2008 > > To > > TATA SKY' > > SUB: KINDLY DISCONTINUE THE PAID ADD ON EDUCATIONAL PACK NEVER DEMANDED BY ME. IS IT TO EARN RS. 30/- PER MONTH ADDITIONALLY. > > Sir, > > Please kind enough to the customer. As I have not availed the Add on Package. So, why the packages have been alloted to the customers without demand. Kindly play the friendly game. My Account still shows Minus of Rs. 2500/- whereas I had paid the amount on 21st Nov. 2008. Your customer care does not pick the telephone numbers. The drama to Press 1 for English language, Press 2 for Hindi and Press 3 for Punjabi ends with the intimation that you have not pressed any one within 5 seconds. The clear-cut method of dozing the customer. > > Kindly be friendly to the customer for God Sake. > > > > Yours truly, > > Rajneesh Madhok > > ----- Original Message ----- > > From: rajneesh madhok > > To: TATA SKY ; nodalofficerpunjab@ tatasky.com > > Sent: Monday, November 24, 2008 11:41 AM > > Subject: RUDE BEHAVIOUR BY TATA SKY SERVICE ENGINEER. > > > > November 24, 2008 > > To > > Tata Sky > > > > Honourable Madam, > > > > This is with reference to our conversation yesterday. It is really sad that the cusotmer will be so rudely behaved by the staff for his no fault. What is my fault. Whether on the day of installation of Tata Sky connection at my home it was not the responsibility of the Service Engineer to settle the date and time of installation of Tata Sky connection. Whether I can not move out from my home to attend other engagements. Whether Service Engineer finalized the date and time of working previously, if not then whether I have got the initution that today the Service Engineer will come to get the installation. Whether I am bound that the Service Engineer has been in my town for another engagement so I should reach home on the spot to receive him and get his dictation. Why the Service Engineer is misbehaving with me. What is my fault. Whether I have harmed TATA SKY to get the TATA SKY connection. Kindly specify. > > > > I got a call from you yesterday from +918022163000. The details of the faults had been discussed by you and it was intimated to you that the location of the installed Dish is not right and you agreed to my plea. Today I got a call from +9198143-35305. The called person argued with me and telling me that it is your fault as the Dish had been installed in the presence of other family members. I said when I had already told you that the location should be finalized in my presence then why did not you wait for my arrival. The calling person behaves rudely and told me that we shall charge Rs. 350/- as shifting charges. I said that the fault is yours then why should I pay. He told that if you will not pay we shall charge the installation charges from your account and debit the balance with said account. Madam as it is not my fault so I am not ready to pay even a single pie. > > > > If Tata Sky don't like to settle the dispute due to its DEFICIENCY IN SERVICE then I shall have to file the case under Consumer Protection Act, 1986. > > > > Yours truly, > > Rajneesh Madhok > > > > ----- Original Message ----- > > From: rajneesh madhok > > To: [EMAIL PROTECTED] com ; nodalofficerpunjab@ tatasky.com > > Sent: Saturday, November 22, 2008 10:28 PM > > Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/- > > > > From: RAJNEESH MADHOK, Nov 22, 2008 > > (Registered Member CORE- Consumer Online Resource & Empowerment Centre & Anti- Corruption Bureau) > > B-XXX/63, NEHRU NAGAR, ST.NO. 2, > > RAILWAY ROAD, > > PHAGWARA-144401 (PB) > > PH: 01824-262569 (O), 268210 (R),094173-06415 > > TELE-FAX: 01824-262569, E-MAIL: madhok_rajneesh@ vsnl.net > > > > To > > > > Tata Sky > > Bombay Dyeing AO building > > Pandurang Budhkar Marg > > Worli > > Mumbai 400 025 > > India > > Phone: +91 (22) 6613 3000 > > Fax: +91 (22) 6613 3030 > > Email: [EMAIL PROTECTED] com > > Website: www.tatasky. com > > TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY DISPLAYS MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO [EMAIL PROTECTED] com RETURN UNDILIVERED A GREAT HIGH HANDEDNESS. > > > > Customer I.D. No. 1024565093 > > > > My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing that I made a blunder taking TATA Sky Service. As I had been using VSNL ( Tata Indicom Dial up service) from the last 8-10 years so due to the reputation I got in to the trap. > > I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara. > > > > There is no process absolutely defined for new connection. You don't know what to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice no, 3080 dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. 21/11/2008. What to do with the set top box after paying RS. 3800/- the discount of Rs. 200/- for the scheme of Rs. 3999/-. On my request the request was registered with Tata Sky Service Centre to enable the installation. > > > > On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will contact to confirm work time. > > > > On 22nd Nov 2008 the Service Engineer from No. 98143-35305 called me that we are coming to install the DTH Tata Sky connection at your house. I said Sir, I am at Ludhiana at present and it would be better if the said unit be installed in my presence as I shall be available to view the location of installation. > > > > Any how the service Engineer reached our house and get it installed. There are pixellation problems. But not to care. I called the seller of the instrument to get the problem rectified and get my voucher recharged but only lip promises he made neither charged the voucher nor get the pixellation problems removed. If there is a kitch pich then why to shell out Rs. 4000/- to get mental harassment why not to use normal Cable. Though it gives poor services as compare to cable specially in rainy season as I had heard but the service will be so poor I have never thought. > > > > At initial stage as I had purchased Super Family + plus pack for Rs. 2500/-+ Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of the channels are not being telecasted. Some of the important channels are not being telecasted after paying for the maximum amount demanded by the dealer. This is totally ridiculous. > > > > Kindly look in to the matter & Oblige, > > Yours truly, > > Rajneesh Madhok > > > > > > > > > > > > > > [Non-text portions of this message have been removed] > > > > [Non-text portions of this message have been removed] > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > [Non-text portions of this message have been removed] >
