dont send any more mails thanks ----- Original Message ----- From: Vijay Kapoor To: [email protected] Sent: 02 December, 2008 2:55 PM Subject: Re: [rti_india] TATA SKY NO POLITICS PLEASE DEVELOP FRIENDLY RELATIONS WITH CUSTOMERS
After repeated false billings and cheating every month by Tata Sky, I got fed up of arguing with them and booted them out. I then went back to good old cable. --- On Mon, 12/1/08, rajneesh madhok <[EMAIL PROTECTED]> wrote: From: rajneesh madhok <[EMAIL PROTECTED]> Subject: [rti_india] TATA SKY NO POLITICS PLEASE DEVELOP FRIENDLY RELATIONS WITH CUSTOMERS To: [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], "Karamyog" <[EMAIL PROTECTED]>, [EMAIL PROTECTED], [EMAIL PROTECTED], [email protected], [EMAIL PROTECTED], [EMAIL PROTECTED] Date: Monday, December 1, 2008, 10:20 PM ----- Original Message ----- From: rajneesh madhok To: TATA SKY ; nodalofficerpunjab@ tatasky.com Sent: Tuesday, December 02, 2008 11:37 AM Subject: Fw: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE JAMSHEDJI TATA TATA SKY NO POLITICS PLEASE DATED DEC 2,2008 NEED TO DEVELOP FRIENDLY RELATIONS WITH CUSTOMERS; KINDLY DON'T FORCE YOUR IDEAS Customer I.D. No. 1024565093 Sir, Kindly take stock of the unnecessary arguments on the part of Tata Sky Service Engineering staff 09915504027. Every now and then when the customer says that the cable with joints installed at my house is a fulty connection, Tata Sky Service Engineers contact its bosses +9118022163000 and get the instructions to get the job done at the earliest possible and don't take notice of the instructions of the customer. He directs that twist the cable and when the customer will get problems of getting No Signal instructions he will manage himself by twisting or tilting the joints, keep on tilting the joints and the children will report from the ground floor to the third floor by making loud noises that yes! now the picture is on the screen. What a great drama we play to purchase TATA SKY connection. The neighbour laugh at us and we bow our head due to our over confidence on TATA's. What a great efficient service provider is TATA SKY. May God bless you all the Officials and Sevice Engineers and you people continue to provide such a good service to its customers. Connection installed is a faulty connection as the cable have joints. Every now and then the Screen shows that there is no signal but the official whenever be in your contact will give you the lip promises. The only and stale reply WE SHALL GET THE CONNECTION CHECKED. Yes! The officials and customer care executive are best at their end. You keep on trying to 0172-2720078 you will be connected to TATA SKY and as you are so stupid that you called the efficient company and the computer feeded instructions you will get. For information in English Press 1, for Hindi Press 2, for Punjabi Press 3. You may try to press either or all keys one by one though you can talk in each of the language prscribed but the company will give you the instruction that Sorry you have not pressed either of the key in 5 seconds. Same is the case with Toll Free No. of TATA SKY. In case you dial 1860 425 6633 you will get same instructions. If you happen to dial the Company's official he will direct you that why you have called me. Dial Toll Free number. This is the system of a Service Provider like TATA SKY. Whether I should report the matter to The Secretary, Ministry of Information & Broadcasting for resolving my grievances. Regards, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 Tele-fax: 01824-262569, E-mail: madhok_rajneesh@ vsnl.net ----- Original Message ----- From: rajneesh madhok To: TATA SKY ; nodalofficerpunjab@ tatasky.com Sent: Tuesday, November 25, 2008 5:51 PM Subject: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE JAMSHEDJI TATA Nov 25, 2008 Sir, It is heartening to learn that the fault of your Service Engineer to install wrong Dish Antenna of TATA SKY should be penalized to the Cusomer. What a great Company's decision. Bravo! Keep on thrusting the charges on the customers and the company will be blessed. I agree that I should be penalized but the honourable officials kindly let me know my fault. It is a matter of great concern that the reputed company like TATA treat its customers IRRESPECTIVE OF HON'BLE JAMSHED JI TATA'S FAMILY, WITH THE HONOURABLE EXCEPTION OF THE PRESENT TATA SONS CONCERN, ARE NOT IN FAVOUR OF THE CUSTOMER. I had hoped that the Management of TATA SKY will give its judgement in the best interests of the country and its countrymen. Due to the reputation of TATA's I did not opt DISH TV whereas the C&F of Dish TV is just opposite to our residence and M/S. Johnson Electricals, Railway Road, Phagwara the distributor is very close to our family who objected to us on the purchase of TATA SKY. I felt sorry for not purchasing DISH TV. This was the cause that I have to leave my town to purchase the connection from Jalandhar City about 22 KMs far away place from my house as I have great regard to TATA for their incredible services to the nation. Today the Service Engineer from TATA SKY 09216112470 visited our house and I show them the location where the previous Service Engineer has installed the dish at our house. The concerned Engineer says though it has been installed in the wrong location. But we can not change this location without approval. Then he called someone the concerned official and told me that we shall charge Rs. 350/- to get it changed to the proper location. I said this is not my fault as the Dish is planted at about 4 feet high and the point is where the children used to cross one top floor to other. He said the official who has sent us to your house say not to get it shifted without getting the amount of Rs. 350/-. Sir, as it is a fault of the TATA SKY's Engineer and now the charges are being levied to the customer that is a great highhandedness by the Tata Sky Officials. Secondly my balance now shows Rs. 2500/- but the validity day is being shown as 24/11/2008. Why not TATA SKY shows clear cut amount and the date of validity of my account. My balance is shown ZERO. What a great cumbersome position. When I asked Tata Sky Engineer he said you keep it in your knowledge that when the connection has been installed and when 400 days will be over. Calculate 400 days so the date of expiry and validity will be according to your calculation. What a great joke. Regards, Rajneesh Madhok ----- Original Message ----- From: rajneesh madhok To: rtimahilamanchup@ yahoogroups. co.in ; [EMAIL PROTECTED] ups.co.in Sent: Monday, November 24, 2008 7:07 PM Subject: Tata Sky Dodzing customers --- On Mon, 11/24/08, rajneesh madhok <rajneesh_madhok@ yahoo.com> wrote: From: rajneesh madhok <rajneesh_madhok@ yahoo.com> Subject: Tata Sky looting customers and don't care for their representations To: antibriberycampaign @yahoogroups. com, DailySouthAsian@ yahoogroups. co.uk, [EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ups.co.in, [EMAIL PROTECTED] com, "Karamyog" <[EMAIL PROTECTED] s.com>, LoksattaUttarprades [EMAIL PROTECTED] com, [EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ps.com, rti4empowerment@ yahoogroups. com, [EMAIL PROTECTED] .com Date: Monday, November 24, 2008, 8:19 AM ----- Original Message ----- From: rajneesh madhok To: TATA SKY ; nodalofficerpunjab@ tatasky.com Sent: Monday, November 24, 2008 6:08 PM Subject: Tata Sky alloted Add-on Educational Pack without demand; Dozing customers Nov 24, 2008 To TATA SKY' SUB: KINDLY DISCONTINUE THE PAID ADD ON EDUCATIONAL PACK NEVER DEMANDED BY ME. IS IT TO EARN RS. 30/- PER MONTH ADDITIONALLY. Sir, Please kind enough to the customer. As I have not availed the Add on Package. So, why the packages have been alloted to the customers without demand. Kindly play the friendly game. My Account still shows Minus of Rs. 2500/- whereas I had paid the amount on 21st Nov. 2008. Your customer care does not pick the telephone numbers. The drama to Press 1 for English language, Press 2 for Hindi and Press 3 for Punjabi ends with the intimation that you have not pressed any one within 5 seconds. The clear-cut method of dozing the customer. Kindly be friendly to the customer for God Sake. Yours truly, Rajneesh Madhok ----- Original Message ----- From: rajneesh madhok To: TATA SKY ; nodalofficerpunjab@ tatasky.com Sent: Monday, November 24, 2008 11:41 AM Subject: RUDE BEHAVIOUR BY TATA SKY SERVICE ENGINEER. November 24, 2008 To Tata Sky Honourable Madam, This is with reference to our conversation yesterday. It is really sad that the cusotmer will be so rudely behaved by the staff for his no fault. What is my fault. Whether on the day of installation of Tata Sky connection at my home it was not the responsibility of the Service Engineer to settle the date and time of installation of Tata Sky connection. Whether I can not move out from my home to attend other engagements. Whether Service Engineer finalized the date and time of working previously, if not then whether I have got the initution that today the Service Engineer will come to get the installation. Whether I am bound that the Service Engineer has been in my town for another engagement so I should reach home on the spot to receive him and get his dictation. Why the Service Engineer is misbehaving with me. What is my fault. Whether I have harmed TATA SKY to get the TATA SKY connection. Kindly specify. I got a call from you yesterday from +918022163000. The details of the faults had been discussed by you and it was intimated to you that the location of the installed Dish is not right and you agreed to my plea. Today I got a call from +9198143-35305. The called person argued with me and telling me that it is your fault as the Dish had been installed in the presence of other family members. I said when I had already told you that the location should be finalized in my presence then why did not you wait for my arrival. The calling person behaves rudely and told me that we shall charge Rs. 350/- as shifting charges. I said that the fault is yours then why should I pay. He told that if you will not pay we shall charge the installation charges from your account and debit the balance with said account. Madam as it is not my fault so I am not ready to pay even a single pie. If Tata Sky don't like to settle the dispute due to its DEFICIENCY IN SERVICE then I shall have to file the case under Consumer Protection Act, 1986. Yours truly, Rajneesh Madhok ----- Original Message ----- From: rajneesh madhok To: [EMAIL PROTECTED] com ; nodalofficerpunjab@ tatasky.com Sent: Saturday, November 22, 2008 10:28 PM Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/- From: RAJNEESH MADHOK, Nov 22, 2008 (Registered Member CORE- Consumer Online Resource & Empowerment Centre & Anti- Corruption Bureau) B-XXX/63, NEHRU NAGAR, ST.NO. 2, RAILWAY ROAD, PHAGWARA-144401 (PB) PH: 01824-262569 (O), 268210 (R),094173-06415 TELE-FAX: 01824-262569, E-MAIL: madhok_rajneesh@ vsnl.net To Tata Sky Bombay Dyeing AO building Pandurang Budhkar Marg Worli Mumbai 400 025 India Phone: +91 (22) 6613 3000 Fax: +91 (22) 6613 3030 Email: [EMAIL PROTECTED] com Website: www.tatasky. com TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY DISPLAYS MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO [EMAIL PROTECTED] com RETURN UNDILIVERED A GREAT HIGH HANDEDNESS. Customer I.D. No. 1024565093 My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing that I made a blunder taking TATA Sky Service. As I had been using VSNL ( Tata Indicom Dial up service) from the last 8-10 years so due to the reputation I got in to the trap. I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara. There is no process absolutely defined for new connection. You don't know what to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice no, 3080 dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. 21/11/2008. What to do with the set top box after paying RS. 3800/- the discount of Rs. 200/- for the scheme of Rs. 3999/-. On my request the request was registered with Tata Sky Service Centre to enable the installation. On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will contact to confirm work time. On 22nd Nov 2008 the Service Engineer from No. 98143-35305 called me that we are coming to install the DTH Tata Sky connection at your house. I said Sir, I am at Ludhiana at present and it would be better if the said unit be installed in my presence as I shall be available to view the location of installation. Any how the service Engineer reached our house and get it installed. There are pixellation problems. But not to care. I called the seller of the instrument to get the problem rectified and get my voucher recharged but only lip promises he made neither charged the voucher nor get the pixellation problems removed. If there is a kitch pich then why to shell out Rs. 4000/- to get mental harassment why not to use normal Cable. Though it gives poor services as compare to cable specially in rainy season as I had heard but the service will be so poor I have never thought. At initial stage as I had purchased Super Family + plus pack for Rs. 2500/-+ Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of the channels are not being telecasted. Some of the important channels are not being telecasted after paying for the maximum amount demanded by the dealer. This is totally ridiculous. Kindly look in to the matter & Oblige, Yours truly, Rajneesh Madhok [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
