My experience is no different. On seeing an
advertisement about TATA SKY, I went to M/s. Yogoraj Electronics, Pashan,
Pune – 411 021 (Tel. No. 25882787) on
28-2-2008 and enquired about subscription for Tata Sky. I was disappointed when
I was told that in addition to Rs. 1499/- (amount mentioned in the
advertisement), I have to pay another Rs.1000/- towards installation charges.
My disappointment
only increased when it was further informed that if the length of the cable
wire is more than 20 mtrs, I have to
pay another Rs.200. I reluctantly paid Rs.2450 and agreed to pay
additional Rs.200 also, if need be.
I was really shocked when the personnel who came to install
the system informed methat I have to pay
Rs.500/- as against Rs.200/- as the additional cable wire required worked out
to 47 mts. I protested in vain.
I sent an e-mail to [EMAIL PROTECTED] on 29-2-08, followed by a reminder on
5-3-08, as I was asked to pay additional Rs. 300 for a mere 7 mtrs. of
Finolex Cable.
I was favoured with a reply mail on 7-3-2008 informing that they were “not
able toidentify my subscriber ID/contact details” and advising me “to
log on toTata Sky on www.tatasky.com.” I did
accordingly and also vide my mail of 7-3-08 informed my Subscriber ID No. and
requested to do justice to me.
There was no reply either to my e-mail of 7-3-08 or to my complaint logged on
to TataSky on 7-3-08. Further, they were flashing messages on our TV Screen
threatening
deactivation of my cable connection if I do not pay Es.500/- by 13-3-08. Faced
with this situation and unable to bear
the harassement, I informed vide my e-mail of 9-3-08, that I will pay Rs.500/-
under protest and accordingly paid on 9-3-08.
I brought the entire matter to the notice of Sri Vikram Mehra,Chief Marketing
Officer, Tata Sky Limited, Worli, Mumbai – 400
025, by way of a letter sent by registered post on 6-6-2008. The only
response I got till to-day is a postal acknowledgement.
M. Rama Rao
________________________________
From: S kumar <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, 3 December, 2008 7:20:57 PM
Subject: Re: [rti_india] TATA SKY NO POLITICS PLEASE DEVELOP FRIENDLY RELATIONS
WITH CUSTOMERS
1.The functioning of TataSky Management is far from satisfactory and borders on
arrogancy.
2. When I subscribed for certain clusters of channels as offered at certain
costs and the others as free channels under minimum subscription, I expect
Tatasky to honour the commitment when I had subscribed for the whole year.
3. After three months, Tatasky withdrew three Malayalam channels and my
telephonic complaints to HQ at Bangalore, nor e-mails got any response, except
due to "operational reasons".
4.Ultimately at the intervention of PM's office, one channel "Amritha TV" was
resored and the other two India Vision and another were not restored.
5. Further, when I had subscribed for over an year paying Rs.5000/-, it was
obligatory on the part of Tatasky to provide me all channels offered at the
time of subscribing, without any change. However, besides discontinuing the two
Malayalam Channels, many Sports Channels were also removed and placed under
additional pay channels.
The RTI should take up the matter and discipline Tatasky to restore the
commitment made at the time of receving payments made for long periods, and
also extend the facility if the charges are reduced due to competition, as was
noticed during the period but not adjusted in my case.
--- On Wed, 12/3/08, cbooco <[EMAIL PROTECTED] com> wrote:
From: cbooco <[EMAIL PROTECTED] com>
Subject: Re: [rti_india] TATA SKY NO POLITICS PLEASE DEVELOP FRIENDLY RELATIONS
WITH CUSTOMERS
To: [EMAIL PROTECTED] ps.com
Date: Wednesday, December 3, 2008, 6:58 PM
dont send any more mails
thanks
----- Original Message -----
From: Vijay Kapoor
To: [EMAIL PROTECTED] ps.com
Sent: 02 December, 2008 2:55 PM
Subject: Re: [rti_india] TATA SKY NO POLITICS PLEASE DEVELOP FRIENDLY RELATIONS
WITH CUSTOMERS
After repeated false billings and cheating every month by Tata Sky, I got fed
up of arguing with them and booted them out. I then went back to good old
cable.
--- On Mon, 12/1/08, rajneesh madhok <rajneesh_madhok@ yahoo.com> wrote:
From: rajneesh madhok <rajneesh_madhok@ yahoo.com>
Subject: [rti_india] TATA SKY NO POLITICS PLEASE DEVELOP FRIENDLY RELATIONS
WITH CUSTOMERS
To: antibriberycampaign @yahoogroups. com, DailySouthAsian@ yahoogroups. co.uk,
[EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ups.co.in, [EMAIL PROTECTED] com,
"Karamyog" <[EMAIL PROTECTED] p s.com>, LoksattaUttarprades [EMAIL PROTECTED]
com, [EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ps.com, rti4empowerment@
yahoogroups. com, [EMAIL PROTECTED] .com
Date: Monday, December 1, 2008, 10:20 PM
----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; nodalofficerpunjab@ tatasky.com
Sent: Tuesday, December 02, 2008 11:37 AM
Subject: Fw: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE
JAMSHEDJI TATA
TATA SKY NO POLITICS PLEASE DATED DEC 2,2008
NEED TO DEVELOP FRIENDLY RELATIONS WITH CUSTOMERS; KINDLY DON'T FORCE YOUR IDEAS
Customer I.D. No. 1024565093
Sir,
Kindly take stock of the unnecessary arguments on the part of Tata Sky Service
Engineering staff 09915504027. Every now and then when the customer says that
the cable with joints installed at my house is a fulty connection, Tata Sky
Service Engineers contact its bosses +9118022163000 and get the instructions to
get the job done at the earliest possible and don't take notice of the
instructions of the customer. He directs that twist the cable and when the
customer will get problems of getting No Signal instructions he will manage
himself by twisting or tilting the joints,
keep on tilting the joints and the children will report from the ground floor
to the third floor by making loud noises that yes! now the picture is on the
screen. What a great drama we play to purchase TATA SKY connection. The
neighbour laugh at us and we bow our head due to our over confidence on TATA's.
What a great efficient service provider is TATA SKY. May God bless you all the
Officials and Sevice Engineers and you people continue to provide such a good
service to its customers. Connection installed is a faulty connection as the
cable have joints. Every now and then the Screen shows that there is no signal
but the official whenever be in your contact will give you the lip promises.
The only and stale reply WE SHALL GET THE CONNECTION CHECKED.
Yes! The officials and customer care executive are best at their end. You keep
on trying to 0172-2720078 you will be connected to TATA SKY and as you are so
stupid that you called the efficient company and the computer feeded
instructions you will get. For information in English Press 1, for Hindi Press
2, for Punjabi Press 3. You may try to press either or all keys one by one
though you can talk in each of the language prscribed but the company will give
you the instruction that Sorry you have not pressed either of the key in 5
seconds. Same is the case with Toll Free No. of TATA SKY. In case you dial 1860
425 6633 you will get same instructions. If you happen to dial the Company's
official he will direct you that why you have called me. Dial Toll Free number.
This is the system of a Service Provider like TATA SKY. Whether I should report
the matter to The Secretary, Ministry of Information & Broadcasting for
resolving my grievances.
Regards,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road,
Phagwara-144401 (Pb)
Ph: 01824-262569 (O), 268210 (R), 094173-06415
Tele-fax: 01824-262569, E-mail: madhok_rajneesh@ vsnl.net
----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; nodalofficerpunjab@ tatasky.com
Sent: Tuesday, November 25, 2008 5:51 PM
Subject: KINDLY CONSIDER THE REPUTATION OF TATA'S GENERATED BY HON'BLE
JAMSHEDJI TATA
Nov 25, 2008
Sir,
It is heartening to learn that the fault of your Service Engineer to install
wrong Dish Antenna of TATA SKY should be penalized to the Cusomer. What a great
Company's decision. Bravo! Keep on thrusting the charges on the customers and
the company will be blessed. I agree that I should be penalized but the
honourable officials kindly let me know my fault. It is a matter of great
concern that the reputed company like TATA treat its customers IRRESPECTIVE OF
HON'BLE JAMSHED JI TATA'S FAMILY, WITH THE HONOURABLE EXCEPTION OF THE PRESENT
TATA SONS CONCERN, ARE NOT IN FAVOUR OF THE CUSTOMER. I had hoped that the
Management of TATA SKY will give its judgement in the best interests of the
country and its countrymen.
Due to the reputation of TATA's I did not opt DISH TV whereas the C&F of Dish
TV is just opposite to our residence and M/S. Johnson Electricals, Railway
Road, Phagwara the distributor is very close to our family who objected to us
on the purchase of TATA SKY. I felt sorry for not purchasing DISH TV. This was
the cause that I have to leave my town to purchase the connection from
Jalandhar City about 22 KMs far away place from my house as I have great regard
to TATA for their incredible services to the nation.
Today the Service Engineer from TATA SKY 09216112470 visited our house and I
show them the location where the previous Service Engineer has installed the
dish at our house. The concerned Engineer says though it has been installed in
the wrong location. But we can not change this location without approval. Then
he called someone the concerned official and told me that we shall charge Rs.
350/- to get it changed to the proper location. I said this is not my fault as
the Dish is planted at about 4 feet high and the point is where the children
used to cross one top floor to other. He said the official who has sent us to
your house say not to get it shifted without getting the amount of Rs. 350/-.
Sir, as it is a fault of the TATA SKY's Engineer and now the charges are being
levied to the customer that is a great highhandedness by the Tata Sky
Officials.
Secondly my balance now shows Rs. 2500/- but the validity day is being shown as
24/11/2008. Why not TATA SKY shows clear cut amount and the date of validity of
my account. My balance is shown ZERO. What a great cumbersome position. When I
asked Tata Sky Engineer he said you keep it in your knowledge that when the
connection has been installed and when 400 days will be over. Calculate 400
days so the date of expiry and validity will be according to your calculation.
What a great joke.
Regards,
Rajneesh Madhok
----- Original Message -----
From: rajneesh madhok
To: rtimahilamanchup@ yahoogroups. co.in ; [EMAIL PROTECTED] ups.co.in
Sent: Monday, November 24, 2008 7:07 PM
Subject: Tata Sky Dodzing customers
--- On Mon, 11/24/08, rajneesh madhok <rajneesh_madhok@ yahoo.com> wrote:
From: rajneesh madhok <rajneesh_madhok@ yahoo.com>
Subject: Tata Sky looting customers and don't care for their representations
To: antibriberycampaign @yahoogroups. com, DailySouthAsian@ yahoogroups. co.uk,
[EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ups.co.in, [EMAIL PROTECTED] com,
"Karamyog" <[EMAIL PROTECTED] p s.com>, LoksattaUttarprades [EMAIL PROTECTED]
com, [EMAIL PROTECTED] ps.com, [EMAIL PROTECTED] ps.com, rti4empowerment@
yahoogroups. com, [EMAIL PROTECTED] .com
Date: Monday, November 24, 2008, 8:19 AM
----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; nodalofficerpunjab@ tatasky.com
Sent: Monday, November 24, 2008 6:08 PM
Subject: Tata Sky alloted Add-on Educational Pack without demand; Dozing
customers
Nov 24, 2008
To
TATA SKY'
SUB: KINDLY DISCONTINUE THE PAID ADD ON EDUCATIONAL PACK NEVER DEMANDED BY ME.
IS IT TO EARN RS. 30/- PER MONTH ADDITIONALLY.
Sir,
Please kind enough to the customer. As I have not availed the Add on Package.
So, why the packages have been alloted to the customers without demand. Kindly
play the friendly game. My Account still shows Minus of Rs. 2500/- whereas I
had paid the amount on 21st Nov. 2008. Your customer care does not pick the
telephone numbers. The drama to Press 1 for English language, Press 2 for Hindi
and Press 3 for Punjabi ends with the intimation that you have not pressed any
one within 5 seconds. The clear-cut method of dozing the customer.
Kindly be friendly to the customer for God Sake.
Yours truly,
Rajneesh Madhok
----- Original Message -----
From: rajneesh madhok
To: TATA SKY ; nodalofficerpunjab@ tatasky.com
Sent: Monday, November 24, 2008 11:41 AM
Subject: RUDE BEHAVIOUR BY TATA SKY SERVICE ENGINEER.
November 24, 2008
To
Tata Sky
Honourable Madam,
This is with reference to our conversation yesterday. It is really sad that the
cusotmer will be so rudely behaved by the staff for his no fault. What is my
fault. Whether on the day of installation of Tata Sky connection at my home it
was not the responsibility of the Service Engineer to settle the date and time
of installation of Tata Sky connection. Whether I can not move out from my home
to attend other engagements. Whether Service Engineer finalized the date and
time of working previously, if not then whether I have got the initution that
today the Service Engineer will come to get the installation. Whether I am
bound that the Service Engineer has been in my town for another engagement so I
should reach home on the spot to receive him and get his dictation. Why the
Service Engineer is misbehaving with me. What is my fault. Whether I have
harmed TATA SKY to get the TATA SKY connection. Kindly specify.
I got a call from you yesterday from +918022163000. The details of the faults
had been discussed by you and it was intimated to you that the location of the
installed Dish is not right and you agreed to my plea. Today I got a call from
+9198143-35305. The called person argued with me and telling me that it is your
fault as the Dish had been installed in the presence of other family members. I
said when I had already told you that the location should be finalized in my
presence then why did not you wait for my arrival. The calling person behaves
rudely and told me that we shall charge Rs. 350/- as shifting charges. I said
that the fault is yours then why should I pay. He told that if you will not pay
we shall charge the installation charges from your account and debit the
balance with said account. Madam as it is not my fault so I am not ready to pay
even a single pie.
If Tata Sky don't like to settle the dispute due to its DEFICIENCY IN SERVICE
then I shall have to file the case under Consumer Protection Act, 1986.
Yours truly,
Rajneesh Madhok
----- Original Message -----
From: rajneesh madhok
To: [EMAIL PROTECTED] com ; nodalofficerpunjab@ tatasky.com
Sent: Saturday, November 22, 2008 10:28 PM
Subject: AGGRAVATE TENSIONS, PURCHASE TATA SKY AFTER PAYING RS. 3800/-
From: RAJNEESH MADHOK, Nov 22, 2008
(Registered Member CORE- Consumer Online Resource & Empowerment Centre & Anti-
Corruption Bureau)
B-XXX/63, NEHRU NAGAR, ST.NO. 2,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH: 01824-262569 (O), 268210 (R),094173-06415
TELE-FAX: 01824-262569, E-MAIL: madhok_rajneesh@ vsnl.net
To
Tata Sky
Bombay Dyeing AO building
Pandurang Budhkar Marg
Worli
Mumbai 400 025
India
Phone: +91 (22) 6613 3000
Fax: +91 (22) 6613 3030
Email: [EMAIL PROTECTED] com
Website: www.tatasky. com
TATA SKY HIGH TENSION AFTER PAYING RS. 3800/- ON 21/11/2008. COMPANY DISPLAYS
MINUS BALANCE. NO ONE TO ATTEND THE REQUESTS. REQUESTS MADE TO [EMAIL
PROTECTED] com RETURN UNDILIVERED A GREAT HIGH HANDEDNESS.
Customer I.D. No. 1024565093
My initial experience with TATA SKY IS VERY BAD. In fact now I am realizing
that I made a blunder taking TATA Sky Service. As I had been using VSNL ( Tata
Indicom Dial up service) from the last 8-10 years so due to the reputation I
got in to the trap.
I purchased the connection of TATA SKY on 21st Nov 2008 from M/S. Happy
Satellite & Telecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara
Gate, Jalandhar to be installed at my residence at B-xxx/63, Nehru Nagar, St.
No. 2, Railway Road, Phagwara.
There is no process absolutely defined for new connection. You don't know what
to do once you pay Rs. 3800/- i.e. Rs.1300/- vide Cash Retail invoice no, 3080
dt. 21/11/2008 + Rs. 2500/- vide cash invoice no. 3081 dt. 21/11/2008. What to
do with the set top box after paying RS. 3800/- the discount of Rs. 200/- for
the scheme of Rs. 3999/-. On my request the request was registered with Tata
Sky Service Centre to enable the installation.
On 21st Nov. 2008 I got an SMS from Tata Sky that Their Service team will
contact to confirm work time.
On 22nd Nov 2008 the Service Engineer from No. 98143-35305 called me that we
are coming to install the DTH Tata Sky connection at your house. I said Sir, I
am at Ludhiana at present and it would be better if the said unit be installed
in my presence as I shall be available to view the location of installation.
Any how the service Engineer reached our house and get it installed. There are
pixellation problems. But not to care. I called the seller of the instrument to
get the problem rectified and get my voucher recharged but only lip promises he
made neither charged the voucher nor get the pixellation problems removed. If
there is a kitch pich then why to shell out Rs. 4000/- to get mental harassment
why not to use normal Cable. Though it gives poor services as compare to cable
specially in rainy season as I had heard but the service will be so poor I have
never thought.
At initial stage as I had purchased Super Family + plus pack for Rs. 2500/-+
Rs. 1500/-=Rs. 4000/--Rs. 200/- discount=Rs. 3800/-. Almost half of the
channels are not being telecasted. Some of the important channels are not being
telecasted after paying for the maximum amount demanded by the dealer. This is
totally ridiculous.
Kindly look in to the matter & Oblige,
Yours truly,
Rajneesh Madhok
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