Grievances Redressal Portal – GOI – My Experience
http://www.pgportal.gov.in/
It is well known that Govt Of India has started a portal
http://www.pgportal.gov.in/ for on line registerating citizen complaints and
ensuring early action for their redressal. This portal has the following
options.
Welcome to Online Public Grievance Lodging and Monitoring System
Lodge Your Reminder on past grievance registered with us
View the Action Status of Your Grievances Lodged earlier with us
Change Password
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Contact Us
My company is registered with Employees Provident Fund Organization, Regional
Office Delhi South, Wazirpur Delhi. We had been regularly sending our
contributions to employees EPF fund but we did not receive their EPF account
annual slips since the year 2002-03 although EFFO claims to send it regularly
every year. All reminders sent by us in this matter yielded no results. I
therefore got grievances registered in the matter first on the DARPG site and
then on the DPG (above) site. A number of complaints were registered in the
hope that some action may result on some of them. The following is a list of
complaints registered by me in this matter on DARPG and DPG websites and their
status as seen on the website on various days and lastly on 27.08.09 is given
below. It will be seen that both DARPG and DPG website just forwarded the
grievance to EPFO, HO, Bhikaji Cama Place, New Delhi for action without any
further follow up. The net result is that no EPF
account annual slips of our staff since the year 2002-03 are yet received by
us and hence on line Grievance registration seems to be as much a GOI hoax as
so many others floated from time to time.
(1) Grievance lodged vide Registration No. DARPG/E/2008/14088 dated 10.12.08:
Status of grievance ason 23.07.09: Received by: Department of Administrative
Reforms and Public Grievances Forwarded To: Employees Provident Fund
Organisation (Head Office) Address: Sh. Gautam Dixit : Regional PF Commissioner
(CSD) : Employees Provident Fund Organisation : Bhavishya Nidhi Bhawan : 14,
Bhikaji Cama Place, New Delhi : [email protected] Date of Action : 04/07/2009
Status of grievance as on 27.08.09:Received by: Department of Administrative
Reforms and Public Grievances Forwarded To: Employees Provident Fund
Organisation (Head Office) Address: Sh. Gautam Dixit: Regional PF Commissioner
(CSD): Employees Provident Fund Organisation: Bhavishya Nidhi Bhawan: 14,
Bhikaji Cama Place, New Delhi Tel: 011-2671 1109 email: [email protected] Date
of Action: 04/07/2009
(2) Grievance Lodged vide regn no DPG/F/2009/80042 dated 19.02.09:
Status of Grievance as on10.06.09: Action Status :CASE TRANSFERRED TO THE
DEPT, Transfered To : O/o Regional P.F. Commissioner,Delhi(South), Address For
Later Reference : Shri M.S. Kalia, Regional P.F. Commissioner, 6-9th Flr,28
Community Centre, Wazirpur Industria area, New Delhi, Reason for Transferring
:Transfered for appropriate action , Date Action Taken On : 19/2/2009
Status of grievance as on 27.08.09: Action Status : CASE TRANSFERRED TO THE
DEPT Transfered To : O/o Regional P.F. Commissioner,Delhi(South) Address For
Later Reference : Shri M.S. Kalia , Regional P.F. Commissioner , 6-9th Flr,28
Community Centre Wazirpur Industria area, New Delhi, Reason for Transferring
:Transfered for appropriate action, Date Action Taken On : 19/2/2009
(3) Grievance Registered at no DPG/F/2009/80043 on 19.02.09:
Status of Grievance as on 21.02.09: Action Status: RECEIVED THE GRIEVANCE, Date
Action Taken On : 19/2/2009, Referred to EPFO (HO) for redressal.
Status of Grievanceas on 09.07.09: Action Status : RECEIVED THE GRIEVANCE,
Date Action Taken On : 19/2/2009, Referred to EPFO (HO) for redressal.
Status of Grievance as on 23.07.09: Action Status : RECEIVED THE GRIEVANCE,
Date Action Taken On : 19/2/2009, Referred to EPFO (HO) for redressal.
Status of grievance as on 27.08.09: Action Status : RECEIVED THE GRIEVANCE,Date
Action Taken On : 19/2/2009, Referred to EPFO (HO) for redressal
(4) Grievance registered at no DARPG/E/2009/03814 dated 19.02.09:
Status of grievance as on 23.07.09: Received by ; Department of Administrative
Reforms and Public Grievances, Forwarded To :Employees Provident Fund
Organisation (Head Office) Address : Sh. Gautam Dixit :Regional PF Commissioner
(CSD): Employees Provident Fund Organisation: Bhavishya Nidhi Bhawan: 14,
Bhikaji Cama Place, New Delhi: [email protected]
Status of grievance as on 27.08.09: Received by: Department of Administrative
Reforms and Public Grievances Forwarded To: Employees Provident Fund
Organisation (Head Office), Address: Sh. Gautam Dixit: Regional PF Commissioner
(CSD): Employees Provident Fund Organisation, Bhavishya Nidhi Bhawan: 14,
Bhikaji Cama Place, New Delhi Tel: 011-2671 1109 email: [email protected] Date
of Action: 08/07/2009
(5) Grievance registered vide Registration No. DPG/F/2009/80249 dated
09.07.09:
Status on 09.07.09: Successful RegistrationYour Complaint is Successfully
Registered. Note your Registration No. DPG/F/2009/80249 for later references.
Status of Grievance as on 10.12.08: Action Status: CASE TRANSFERRED TO THE
DEPT Transfered To : O/o Regional P.F. Commissioner,Delhi(South) , Address For
Later Reference : Shri M.S. Kalia, Regional P.F. Commissioner , 6-9th Flr,28
Community Centre , Wazirpur Industria area, New Delhi , Reason for Transferring
:Transfered for appropriate action, Date Action Taken On : 10/7/2009
Status of Grievance as on 27.08.09: Action Status : CASE TRANSFERRED TO THE
DEPT, Transfered To : O/o Regional P.F. Commissioner,Delhi(South), Address For
Later Reference : Shri M.S. Kalia, Regional P.F. Commissioner, 6-9th Flr,28
Community Centre, Wazirpur Industria area, New Delhi,Reason for Transferring
:Transfered for appropriate action,Date Action Taken On : 10/7/2009
(6) Complaint lodged on 23.07.09 (Regn No : DARPG/E/2009/13023 dated 23.07.09
)
Successful Registration:Your Grievance is Successfully Registered. Note your
Registration No. DARPG/E/2009/13023 Dated 23.07.09for future reference.
Status of Grievance as on 27.08.09: Action Status: Received the Grievance,
Date of Action: 23/7/2009
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