I'm seeing the following message in syslog when I create a block. More accurately I think this may occur when a member of the duty team responds to the block request. I expect the state to change from 'pending activation' to 'active' but it stays as 'pending activation'.
RT: Use of uninitialized value in string eq at /opt/rt3/l ocal/lib/RT/Condition/RTIR_BlockActivation.pm line 33. (/opt/rt3/local/lib/RT/Co ndition/RTIR_BlockActivation.pm:33) I think the error may mean that the IsApplicable routine in the file above always returns 0 and thus no state change occurs. Does this make sense and is there a fix for this? I'm running RTIR 2.3.17 on RT 3.7.26. Many thanks. Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
