On Tue, Mar 13, 2012 at 07:04:14PM +0000, Colin wrote: > On Wed, Mar 7, 2012 at 6:22 PM, Kevin Falcone <[email protected]> > wrote: > > On Wed, Mar 07, 2012 at 03:03:11PM +0000, Colin wrote: > >> On Tue, Mar 6, 2012 at 10:01 PM, Kevin Falcone <[email protected]> > >> > I'm referring to Quicksearch, which I assume is what you were adding to > >> > your normal homepage. > >> > >> That's the initial problem that I'm talking about. > >> All the queues are enabled on the 'Customize Quick search' page > >> (http://rtir.local/Prefs/Quicksearch.html), yet in > >> http://rtir.local/RTIR/index.html nothing shows up in 'Quick search'. > >> The ticket should just be part of a queue to show up right? > > > > Please provide a screenshot of your RTIR homepage. > > Sorry for the delay. > rtir home: http://i.imgur.com/jJluC.png > quick search: http://i.imgur.com/Iy1KW.png
based on your queue names, it looks like you're running into RTIR's exclusion of Constituencies Queues from that listing. Are you using Constituencies? -kevin _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
