On Fri, Jun 08, 2012 at 11:46:52AM -0700, Steve Mayer wrote: > All, > > I'm just getting started with implementing RT-IR and have run across an > issue I'm not sure how to resolve. > > When I attempt to forward a history entry from a ticket, the forwarding is > failing with the error: > > 'An internal RT error has occurred. Your administrator can find more details > in RT's log files.' > > Looking in the logs, what I'm seeing is the following perl related error: > > RT: Error during compilation of > /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html#012Global symbol > "$Ticket" requires explicit package name at > /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 52. > > Anyone have any clues? > > I'm using RT 4.0.6 and RTIR 3.0.0rc1
Thanks for the report, it looks like a misnamed variable when porting in patches from rt's trunk. It should be fixed by: https://github.com/bestpractical/rtir/commit/b51b77f68729228e5f6667850f1b32123884eda3 -kevin
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