Kevin, Thanks for the response. I'd actually tried that before sending out the message to the list, but I got this error:
RT: Error during compilation of
/opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html:#012Bareword "Bcc" not
allowed while "strict subs" in use at
/opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 17.
After looking at this error apparently, line 17 needs to change from:
% foreach my $field (To Cc Bcc) {
to
% foreach my $field ("To, "Cc", "Bcc") {
This allowed things to start working.
Thanks!
On Jun 8, 2012, at 3:49 PM, Kevin Falcone wrote:
> On Fri, Jun 08, 2012 at 11:46:52AM -0700, Steve Mayer wrote:
>> All,
>>
>> I'm just getting started with implementing RT-IR and have run across an
>> issue I'm not sure how to resolve.
>>
>> When I attempt to forward a history entry from a ticket, the forwarding is
>> failing with the error:
>>
>> 'An internal RT error has occurred. Your administrator can find more details
>> in RT's log files.'
>>
>> Looking in the logs, what I'm seeing is the following perl related error:
>>
>> RT: Error during compilation of
>> /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html#012Global symbol
>> "$Ticket" requires explicit package name at
>> /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 52.
>>
>> Anyone have any clues?
>>
>> I'm using RT 4.0.6 and RTIR 3.0.0rc1
>
> Thanks for the report, it looks like a misnamed variable when porting
> in patches from rt's trunk. It should be fixed by:
> https://github.com/bestpractical/rtir/commit/b51b77f68729228e5f6667850f1b32123884eda3
>
> -kevin
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Steve Mayer
[email protected]
"Good judgment comes from experience, and a lot of that comes from bad
judgment." -- Will Rogers
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