On Tue, Jun 26, 2012 at 04:30:23PM +0400, Ruslan Zakirov wrote: > On Tue, Jun 26, 2012 at 1:39 PM, Jesper Skou Jensen > <[email protected]> wrote: > > Hi there, > > > > I'm in the process of upgrading an rather OLD RTIR setup to the brand > > spanking new 3.0.0 and I've run into a problem that I hope you guys can help > > me with. > > Have you performed upgrade or decided to go with clean installation? > Do you perform > this in test environment or production? > > > When I try to link an Incident to an Investigation I get an RT Error: > > "Could not load ticket $id" > > Existing incident to existing investigation, right? Starting from > Investigation or Incident? > > > A similar problem occurs when I enter an Incident and try to launch a new > > Investigation, AND clicks the radio button next to the Incident (to say yes > > I want to link to this Incident). In this case I get the Result: > > "Creation failed:" > > "Couldn't load incident #$id" > > I'm not sure how to reproduce this. > > > I'm wondering if I've run into a bug, or I'm doing something wrong? I hope > > you guys has the answer. > > Sounds like a bug. We will check. A few screenshots showing pages before > error would be helpful to understand how to reproduce issues.
You don't say what RT version you're using, but it sounds like what I fixed in: http://issues.bestpractical.com/Ticket/Display.html?id=18997 -kevin _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
