On 20-07-2012 11:41, collector wrote:> Hi, > > We have an issue. We sometimes issue general alert to multiple > recipients. Then, we need sometimes to follow-up the incidents with some > of them. The default behavior of RTIR is that it will forward the > response from one of the recipients of the original alert to all others. > How do we disable this? (RTIR 4.0.5).
I would have a look in: Menu Tools Configuration Queues Investigations(guessing you are using the default name?) Scrips Maybe alter or delete "On Correspond Notify Requestors and Ccs" -- Regards Jesper Skou Jensen UNI-C _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
