Hello, Thanks for the reply. Indeed, by disabling the script, RTIR stop the auto-fowarding but we do not see anymore the list of correspondants when replying to an investigation (and report I also guess). Is there anyway, to stop the autoreply and still keep the list of correspondants?
On 20/07/12 13:01, Jesper Skou Jensen wrote: > On 20-07-2012 11:41, collector wrote:> Hi, > > > > We have an issue. We sometimes issue general alert to multiple > > recipients. Then, we need sometimes to follow-up the incidents with > some > > of them. The default behavior of RTIR is that it will forward the > > response from one of the recipients of the original alert to all > others. > > How do we disable this? (RTIR 4.0.5). > > I would have a look in: > Menu > Tools > Configuration > Queues > Investigations(guessing you are using the default name?) > Scrips > > Maybe alter or delete "On Correspond Notify Requestors and Ccs" > > _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
