Kevin, On 12/10/12 19:01, Kevin Falcone wrote: > On Fri, Oct 12, 2012 at 08:22:55AM +0100, Tony Arnold wrote: >> OK, I can do that. ON the default home page should there be a menu item >> to take you to RTIR? I can't see on on my system and there was on a much >> older version that we run. > > There is a menu. Based on your screenshot, I'm surprised you can go > to RTIR/index.html and have it work at all.
Nope, no menu for RTIR! > >> >> http://picpaste.com/Screenshot_from_2012-10-12_08_09_02-vQKlS4Sp.png > > This is what that should look like > http://user.bestpractical.com/~falcone/tmp/2012-10-12nI3ESL4p-rtir.png > > So, let's back up to exactly how you installed RTIR. I basically followed the instructions in the README file. Similarly for RTFM which also doesn't show up in the menu. Unpacked the tar ball; ran 'perl Makefile.PL'; installed some missing perl modules such as the business hours, business SLA and the Regex CIDR modules; I ran the Makefile.PL again to confirm the missing modules were now there and it reported all was OK. I then ran 'make install' followed by 'make initdb'. I also modified the RT_SiteConfig.pm file to set @Plugins to include RT::FM and RT::IR. Finally I restarted the Apache web server. I didn't install any of the suggested extensions. Neither did I do any configuring. Step 5 of the Configuring RTIR section of the README mentions a "require" line. I presume this means the Set(@Plugins line? And that's it. All of the above was done as root on the machine. RT etc is installed in /opt/rt3/ Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
