I want to change the way one of the global scrips is used. I'd like to assign to individual queues, but then modify it for just one of the queues, if that makes sense.
In particular, On Correspond Notify Admin CCs is currently global. I want to change just the template used when this scrip is used by the Blocks queue, but keep it as is for the Incident Reports queue. The only way I can see of doing this at the moment, is to delete it from the global scrips and then recreate it for the individual queues as needed. Is there an easier way to do this? Ideally, I'd like to configure a scrip, say whether it is global or not and assign it to the queues that need it. Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
