On 24/01/13 16:30, Ruslan Zakirov wrote: > On Thu, Jan 24, 2013 at 8:17 PM, Tony Arnold > <[email protected]> wrote: >>> Set($RTIR_BlockAproveActionRegexp, [email protected]); >>> >>> It is not clear if this changes the block state: a) sending an >>> email to place a block b) sending an email to remove a block c) >>> both. >> >> Thanks. And I assume that if left undef, no state change takes place >> at all? > > No. If left undef then state should change without additional checks. > If it doesn't work then you need investigate more.
Thanks. Does the From field in the reply also have to match one of the Requestors of the ticket for the state change to take place? Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
