Ruslan, On 24/01/13 17:12, Ruslan Zakirov wrote: > On Thu, Jan 24, 2013 at 8:59 PM, Tony Arnold > <[email protected]> wrote: >> On 24/01/13 16:30, Ruslan Zakirov wrote: >>> On Thu, Jan 24, 2013 at 8:17 PM, Tony Arnold >>> <[email protected]> wrote: >>>>> Set($RTIR_BlockAproveActionRegexp, [email protected]); >>>>> >>>>> It is not clear if this changes the block state: a) sending an >>>>> email to place a block b) sending an email to remove a block c) >>>>> both. >>>> >>>> Thanks. And I assume that if left undef, no state change takes place >>>> at all? >>> >>> No. If left undef then state should change without additional checks. >>> If it doesn't work then you need investigate more. >> >> Thanks. Does the From field in the reply also have to match one of the >> Requestors of the ticket for the state change to take place? > > Yes. It's not always From (Reply-To and other fields can take over > From). It's more correct to say that Creator of the transaction should > be a requestor.
That could explain why it's not been working before. Many thanks. As a follow on, can I specify a group name in the Correspondents field when creating a ticket? For blocks I need to send the request to several people. If I send it to an external mailing list, the reply will come back from an individual, so the transaction Creator won't match the Requestor. I'd like to avoid typing a list of e-mail addresses every time we create a block! Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
