On Wed, Jun 26, 2013 at 12:34 PM, Jesper Skou Jensen < [email protected]> wrote:
> Hi guys, > > I would like to be able to bulk-reject spam, without RTIR changing the > owner of the ticket. > > The reason for this is that I have configured my RT to send "we have > received your mail..." semi-auto response mails whenever someone takes a > ticket, to avoid sending auto-response to spam. > > At the moment I have hacked BulkReject.html and removed (out commented) > the parts where I takes the ticket, and it seems to work just fine. BUT is > this the correct way to do it and/or is there a better way? > I think with RTIR it's the only way. > I would like to do something like make a small change in one of the > /etc/request-tracker4/RT_**SiteConfig.d/ config files, to preserve my > "hacks" if I decide to update RT/RTIR, but is that possible? > I don't think so, unless you hack RTIR to make this behaviour an option, submit patch to us, we include it into RTIR. If you're familiar with diff/patch commands then to simplify upgrade I would recommend you to use patches for such things. Just keep a dir with patches. if all paches apply on new version without troubles then you know that you're safe to some level of safety. git can make your live way easier. > > > Regards > Jesper > ______________________________**_________________ > Rtir mailing list > [email protected] > http://lists.bestpractical.**com/cgi-bin/mailman/listinfo/**rtir<http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir> > -- Best regards, Ruslan.
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