Hello, I'm able to create tickets since I've already automated the creation of an Incident and linking multiple Incident Reports to it depending on some specific criteria.
My question is duplicating the process of launching an Investigation from an Incident as closely as possible to the web UI but on an automated basis. I'm having trouble figuring out two points on this subject: 1) How to get the Templates to be used during ticket creation, will this happen automatically or do I need to specify a template during creation? 2) How to attach the Incident Reports that are linked to the Incident to the Investigation (similar to clicking the "Details" button and selecting all of the Incident Reports while launching an Investigation via the web UI. Is this just a matter of building the MIMEObj with the contents of those Incident Reports as attachments similar to the wikia.com entry at http://requesttracker.wikia.com/wiki/ForkIntoNewTicket ? Thank you for any advice or confirmations you can provide. -- Landon Stewart :: [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
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