Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20. When trying to create a new ticket in "Incidents", "Blocks" or "Investigations" via "Quick Ticket Creation".
>From rt.log (and also in apache2/error.log): WebRT: Status 'new' isn't a valid status for tickets in this queue. (/opt/rt4/share/html/Elements/Error:85) Seems that a default status of "New" is being applied to any "quick ticket". This fails everywhere except for "Incident Reports", where "New" is valid status. Where is this value pulled from and how can it be resolved? Thanks, Robert Moerman, CISSP Manager, Security Monitoring & Threat Response ________________________________ This communication is confidential. We only send and receive email on the basis of the terms set out at www.rogers.com/web/content/emailnotice<http://www.rogers.com/web/content/emailnotice> Ce message est confidentiel. Notre transmission et r?ception de courriels se fait strictement suivant les modalit?s ?nonc?es dans l'avis publi? ? www.rogers.com/aviscourriel <http://www.rogers.com/aviscourriel> ________________________________
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