On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote: > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20. > When trying to > create a new ticket in "Incidents", "Blocks" or "Investigations" via > "Quick Ticket Creation". > > From rt.log (and also in apache2/error.log): > > WebRT: Status 'new' isn't a valid status for tickets in this queue. > (/opt/rt4/share/html/Elements/Error:85) > > Seems that a default status of "New" is being applied to any "quick > ticket". This fails > everywhere except for "Incident Reports", where "New" is valid status. > > Where is this value pulled from and how can it be resolved?
It's a core RT bug, leftover from the Lifecycles changes in 4.0. You should be able to safely apply the non-documentation half of https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new It should ship in future RT releases. -kevin
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