Is there anybody in the mailing list ? I have posted some posts and got no feedback. Am I missing something ? should I go somewhere else for feedback ?
On 4 June 2014 18:00, <[email protected]> wrote: > Send rtir mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of rtir digest..." > > > Today's Topics: > > 1. "Status New isn't a valid status" on "Qucik Ticket Create" > (Rob Moerman) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 3 Jun 2014 17:26:27 +0000 > From: Rob Moerman <[email protected]> > To: "[email protected]" <[email protected]> > Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket > Create" > Message-ID: > < > e896dd7f0efe43c3bfc9dbcaace63...@blupr04mb102.namprd04.prod.outlook.com> > > Content-Type: text/plain; charset="us-ascii" > > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20. > When trying to create a new ticket in "Incidents", "Blocks" or > "Investigations" via "Quick Ticket Creation". > > >From rt.log (and also in apache2/error.log): > > WebRT: Status 'new' isn't a valid status for tickets in this queue. > (/opt/rt4/share/html/Elements/Error:85) > > Seems that a default status of "New" is being applied to any "quick > ticket". This fails everywhere except for "Incident Reports", where "New" > is valid status. > > Where is this value pulled from and how can it be resolved? > > Thanks, > > Robert Moerman, CISSP > Manager, Security Monitoring & Threat Response > > > > > ________________________________ > This communication is confidential. We only send and receive email on the > basis of the terms set out at www.rogers.com/web/content/emailnotice< > http://www.rogers.com/web/content/emailnotice> > > > > Ce message est confidentiel. Notre transmission et r?ception de courriels > se fait strictement suivant les modalit?s ?nonc?es dans l'avis publi? ? > www.rogers.com/aviscourriel <http://www.rogers.com/aviscourriel> > ________________________________ > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.bestpractical.com/pipermail/rtir/attachments/20140603/093b6008/attachment-0001.html > > > > ------------------------------ > > Subject: Digest Footer > > -- > RT Training London, March 19-20 and Dallas May 20-21 > http://bestpractical.com/training > -- > rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > ------------------------------ > > End of rtir Digest, Vol 100, Issue 4 > ************************************ > -- Best Regards, Glenn Camilleri
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