I mean the other issue which I had where the reports always shows 0 after enabling consituency
On 5 June 2014 18:00, <[email protected]> wrote: > Send rtir mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of rtir digest..." > > > Today's Topics: > > 1. Re: rtir Digest, Vol 100, Issue 4 (Glenn Camilleri) > 2. Re: "Status New isn't a valid status" on "Qucik Ticket > Create" (Kevin Falcone) > 3. Re: rtir Digest, Vol 100, Issue 4 (Kevin Falcone) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 4 Jun 2014 19:44:03 +0200 > From: Glenn Camilleri <[email protected]> > To: [email protected] > Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4 > Message-ID: > <CAGtfRPgq-L=wR_gQicmGkxd706jERTaD5DHFVScf=- > [email protected]> > Content-Type: text/plain; charset="utf-8" > > Is there anybody in the mailing list ? I have posted some posts and got no > feedback. Am I missing something ? should I go somewhere else for feedback > ? > > > On 4 June 2014 18:00, <[email protected]> wrote: > > > Send rtir mailing list submissions to > > [email protected] > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > or, via email, send a message with subject or body 'help' to > > [email protected] > > > > You can reach the person managing the list at > > [email protected] > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of rtir digest..." > > > > > > Today's Topics: > > > > 1. "Status New isn't a valid status" on "Qucik Ticket Create" > > (Rob Moerman) > > > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Tue, 3 Jun 2014 17:26:27 +0000 > > From: Rob Moerman <[email protected]> > > To: "[email protected]" <[email protected]> > > Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket > > Create" > > Message-ID: > > < > > e896dd7f0efe43c3bfc9dbcaace63...@blupr04mb102.namprd04.prod.outlook.com> > > > > Content-Type: text/plain; charset="us-ascii" > > > > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT > 4.0.20. > > When trying to create a new ticket in "Incidents", "Blocks" or > > "Investigations" via "Quick Ticket Creation". > > > > >From rt.log (and also in apache2/error.log): > > > > WebRT: Status 'new' isn't a valid status for tickets in this queue. > > (/opt/rt4/share/html/Elements/Error:85) > > > > Seems that a default status of "New" is being applied to any "quick > > ticket". This fails everywhere except for "Incident Reports", where "New" > > is valid status. > > > > Where is this value pulled from and how can it be resolved? > > > > Thanks, > > > > Robert Moerman, CISSP > > Manager, Security Monitoring & Threat Response > > > > > > > > > > ________________________________ > > This communication is confidential. We only send and receive email on the > > basis of the terms set out at www.rogers.com/web/content/emailnotice< > > http://www.rogers.com/web/content/emailnotice> > > > > > > > > Ce message est confidentiel. Notre transmission et r?ception de courriels > > se fait strictement suivant les modalit?s ?nonc?es dans l'avis publi? ? > > www.rogers.com/aviscourriel <http://www.rogers.com/aviscourriel> > > ________________________________ > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: < > > > http://lists.bestpractical.com/pipermail/rtir/attachments/20140603/093b6008/attachment-0001.html > > > > > > > ------------------------------ > > > > Subject: Digest Footer > > > > -- > > RT Training London, March 19-20 and Dallas May 20-21 > > http://bestpractical.com/training > > -- > > rtir mailing list > > [email protected] > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > > > ------------------------------ > > > > End of rtir Digest, Vol 100, Issue 4 > > ************************************ > > > > > > -- > Best Regards, > Glenn Camilleri > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.bestpractical.com/pipermail/rtir/attachments/20140604/2775430c/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Wed, 4 Jun 2014 13:56:22 -0400 > From: Kevin Falcone <[email protected]> > To: [email protected] > Subject: Re: [Rtir] "Status New isn't a valid status" on "Qucik Ticket > Create" > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote: > > Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT > 4.0.20. When trying to > > create a new ticket in "Incidents", "Blocks" or "Investigations" via > "Quick Ticket Creation". > > > > From rt.log (and also in apache2/error.log): > > > > WebRT: Status 'new' isn't a valid status for tickets in this queue. > > (/opt/rt4/share/html/Elements/Error:85) > > > > Seems that a default status of "New" is being applied to any "quick > ticket". This fails > > everywhere except for "Incident Reports", where "New" is valid status. > > > > Where is this value pulled from and how can it be resolved? > > It's a core RT bug, leftover from the Lifecycles changes in 4.0. > > You should be able to safely apply the non-documentation half of > https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new > > It should ship in future RT releases. > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 235 bytes > Desc: not available > URL: < > http://lists.bestpractical.com/pipermail/rtir/attachments/20140604/a8e4a9f2/attachment-0001.pgp > > > > ------------------------------ > > Message: 3 > Date: Wed, 4 Jun 2014 16:26:56 -0400 > From: Kevin Falcone <[email protected]> > To: [email protected] > Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4 > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Wed, Jun 04, 2014 at 07:44:03PM +0200, Glenn Camilleri wrote: > > Is there anybody in the mailing list ? I have posted some posts and > got no feedback. Am I > > missing something ? should I go somewhere else for feedback ? > > As far as I can see, you've had multiple replies to your posts, > including the one which you filed as a bug AND posted to the list. > > As I noted last week, expecting a response from late Friday into early > Saturday morning is not realistic. > > With regards to your most recent post, you seem to have answered your > own question with the message in your logs. Both your error and your > lack of results are covered in the bug you filed, which I merged into > a ticket that has a more descriptive and helpful Subject. > > http://issues.bestpractical.com/Ticket/Display.html?id=30040 > > -kevin > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 235 bytes > Desc: not available > URL: < > http://lists.bestpractical.com/pipermail/rtir/attachments/20140604/1285b06f/attachment-0001.pgp > > > > ------------------------------ > > Subject: Digest Footer > > -- > RT Training London, March 19-20 and Dallas May 20-21 > http://bestpractical.com/training > -- > rtir mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir > > ------------------------------ > > End of rtir Digest, Vol 100, Issue 5 > ************************************ > -- Best Regards, Glenn Camilleri
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