Thank you James! 2014-10-24 11:40 GMT+02:00 James Mcloughlin <[email protected]>:
> > On Mysql we then log in to the RTDB server to add some new > indexes. Not sure if this is needed with Postgess..: > I never messed with the db indexes, nothing was mentioned in the corresponding UPGRADING docs. > If using Request-Tracker-4 Debian packages, you can do the > following to update the RTIR data: > > cd /usr/src/RT-IR-3.0.2 > rt-setup-database-4 --action insert --datafile etc/upgrade/2.6.2/content > rt-setup-database-4 --action insert --datafile etc/upgrade/2.9.0/content > rt-setup-database-4 --action insert --datafile > etc/upgrade/3.0.0rc2/content > I have successfully run the rt-setup-database-4 with the corresponding datafiles, and I can already see the new scrip (On Linking To Incident Copy IPs) :-) However, my problems with History display and MakeClicky are still there :-( We are considering switching to vanilla RT since we don't actually benefit from many of the features in RTIR, because or workflow doesn't fit completely. I wonder if it would be possible to import some features to RT as standalone (IP parsing or Lookup tools, for example), without being restricted to RTIR workflow. Cheers, Marcos.
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