Hi all, 2014-10-24 15:29 GMT+02:00 Marcos Orallo <[email protected]>:
> > However, my problems with History display and MakeClicky are still there > :-( > > I think I found the problem and the fix. I created a bug report [1] and sent a pull request in Github [2]. Cheers, Marcos. [1] - http://issues.bestpractical.com/Ticket/Display.html?id=30469 [2] - https://github.com/bestpractical/rtir/pull/2 2014-10-24 15:29 GMT+02:00 Marcos Orallo <[email protected]>: > Thank you James! > > 2014-10-24 11:40 GMT+02:00 James Mcloughlin <[email protected]>: > > >> >> On Mysql we then log in to the RTDB server to add some new >> indexes. Not sure if this is needed with Postgess..: >> > > I never messed with the db indexes, nothing was mentioned in the > corresponding UPGRADING docs. > > >> If using Request-Tracker-4 Debian packages, you can do the >> following to update the RTIR data: >> >> cd /usr/src/RT-IR-3.0.2 >> rt-setup-database-4 --action insert --datafile etc/upgrade/2.6.2/content >> rt-setup-database-4 --action insert --datafile etc/upgrade/2.9.0/content >> rt-setup-database-4 --action insert --datafile >> etc/upgrade/3.0.0rc2/content >> > > > I have successfully run the rt-setup-database-4 with the corresponding > datafiles, and I can already see the new scrip (On Linking To Incident Copy > IPs) :-) > > However, my problems with History display and MakeClicky are still there > :-( > > We are considering switching to vanilla RT since we don't actually benefit > from many of the features in RTIR, because or workflow doesn't fit > completely. I wonder if it would be possible to import some features to RT > as standalone (IP parsing or Lookup tools, for example), without being > restricted to RTIR workflow. > > Cheers, > > Marcos. > > >
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