Incidentally if I select the "Type:" manually through RTIR's web UI as "Select one value" I still get the same error in the logs and no ticket is created.
On 27 October 2014 09:44, Landon Stewart <[email protected]> wrote: > Actually this happens even without using the --extension parameter with > rt-mailgate as well. Same exact error. > > On 27 October 2014 09:41, Landon Stewart <[email protected]> wrote: > >> On 6 October 2014 14:13, Kevin Falcone <[email protected]> wrote: >> >>> RTIR 3.2.0rc1 is the first release candidate of RTIR compatible with RT >>> 4.2. >>> >>> It is only compatible with RT 4.2.7 and later and will refuse to install >>> on earlier versions of RT 4.2. >>> >> >> Hi Kevin, >> >> After a completely fresh installation of rt-4.2.8 and then RT-IR-3.2.0rc1 >> but get an error when using --extension with rt-mailgate to create tickets >> saying: >> >> [13114] [Mon Oct 27 16:32:42 2014] [error]: Custom Field #1 has incorrect >> LookupType '' (/opt/rt4/sbin/../lib/RT/CustomField.pm:1318) >> Trace begun at /opt/rt4/sbin/../lib/RT.pm line 302 >> Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x7fcd31a65918)', 'Custom >> Field #1 has incorrect LookupType \'\'') called at >> /opt/rt4/sbin/../lib/RT/CustomField.pm line 1318 >> RT::CustomField::ObjectTypeFromLookupType('RT::CustomField=HASH(0x7fcd04187e30)') >> called at /opt/rt4/sbin/../lib/RT/Ticket.pm line 475 >> RT::Ticket::Create('RT::Ticket=HASH(0x7fcd04148108)', 'Subject', 'test 2 >> iweb', 'Cc', 'ARRAY(0x7fcd3447a520)', 'Requestor', 'ARRAY(0x7fcd3447a508)', >> 'Queue', 4, 'MIMEObj', 'MIME::Entity=HASH(0x7fcd04106590)', >> 'CustomField-1', 'IWEB') called at >> /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 982 >> etc... >> >> >> -- >> Landon Stewart :: [email protected] >> Lead Specialist, Abuse and Security Management >> Spécialiste principal, gestion des abus et sécurité >> http://iweb.com :: +1 (888) 909-4932 >> >> >> > > > -- > Landon Stewart :: [email protected] > Lead Specialist, Abuse and Security Management > Spécialiste principal, gestion des abus et sécurité > http://iweb.com :: +1 (888) 909-4932 > > > -- Landon Stewart :: [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
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