Hello,
I am little bit confused how Constituency work.
My goal is to send notifications to two seperate groups of people based on
membership of group 'Duty Team [Constituency]' whenever new Incident Report is
created.
1. I created two Constituency groups via add_constituency script
2. I added memebers to 'Duty Team [Constituency]' groups
3. I created two new scrips:
OnCreate -> RTIR Set Constituency
OnCreate -> RTIR Set Constituency Group
4. I placed these scrips before scrips OnCreate -> Notify Owner and AdminCcs
When new ticket is created, I see message "The RT System itself - AdminCc group
DutyTeam [Constituency] added" but no notification is sent to members of this
group.
It looks like that AdminCc group is not set at all, because in log file you can
see:
Jun 3 06:45:09 rtir RT: [3540] <rt-4.2.11-3540-1433306709-474.2330-8-0@AXENTA>
#2330/19842 - Scrip 8 On Create Notify Owner and AdminCcs
Jun 3 06:45:09 rtir RT: [3540] <rt-4.2.11-3540-1433306709-474.2330-8-0@AXENTA>
No recipients found. Not sending.
It is fresh installation of RT-IR 3.2 (RT 4.2.11).
I will appreciate any help.
Thank you.
__
Josef Bezchleba
[email protected]
