Hi Maricar, Being able to change the name of lifecycle queues in RTIR (and to create multiple queues for a given lifecyle) is one of the big features coming in RTIR 3.4. I can't speak to the release date, but we'd love to know how it works for you in a test environment.
Best, Jesse On Thu, Dec 03, 2015 at 02:03:39PM +0000, M.A Maricar wrote: > > > > > Hello, > > > > I would like to > change the default RTIR queue (lifecycle) names to something else, i.e., > > Incident Report to > Event Report and Investigation to Communication. > > > > I tried changing > them in RTIR_Siteconfig.pm file and also from UI > (Admin --> Queues --> Select). After the changes, the UI didn't work well and > there are some errors in log file. > > I think the default queue names are used in > internal files like IR.pm and etc. So when I change only in RTIR_Siteconfig > and in > UI, the tool couldn't find the queue name from other internal files. > > > > Can anyone advise me > if it's possible to change the default queue names? If yes, in which files the > names need to be changed? Do I need to change in Queues table in MySQL also? > > > > I look forward for > your reply. > > > > Kind regards, > > Maricar > > > > --
